topic Changing password in Get Support

Changing password

Jenndlp83 — Thu, 06 Jan 2022 07:40:15 GMT

Hi I'm having trouble changing my password to get into my self serve account and it's to the point that I can't change my plan and I'm getting so frustrated that I just want to give up on this whole phone company It says to putting your verification email and the email be sent for directions on change password and that does not happen ever

Re: Changing password

computergeek541 — Thu, 01 Jul 2021 05:42:36 GMT

@Jenndlp83 wrote:
Hi I'm having trouble changing my password to get into my self serve account and it's to the point that I can't change my plan and I'm getting so frustrated that I just want to give up on this whole phone company It says to putting your verification email and the email be sent for directions on change password and that does not happen ever

As the forgot password option isn't working, you'll need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Once there, type in "forgot security question answer".

Re: Changing password

esjliv — Thu, 01 Jul 2021 12:06:11 GMT

@Jenndlp83 wrote:
Hi I'm having trouble changing my password to get into my self serve account and it's to the point that I can't change my plan and I'm getting so frustrated that I just want to give up on this whole phone company It says to putting your verification email and the email be sent for directions on change password and that does not happen ever

Hello @Jenndlp83

Have you checked your Junk email folder?

If you have having issues with SIMbot through the link computergeek541 provided, then you could also use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Changing password

computergeek541 — Sun, 04 Jul 2021 06:21:49 GMT