topic Re: Wrong email address in Get Support

Wrong email address

Shades0208 — Thu, 06 Jan 2022 07:40:05 GMT

I signed my two kids up for service a few hours ago at one of your locations. When the guy entered the info for the one account he entered the email address wrong by 1 letter.

the second character of the email address is an H and it should be an A.

He said to come on the forums and a moderator should be able to fix this.

Thanks

Aaron

Re: Wrong email address

Anonymous — Wed, 30 Jun 2021 19:56:37 GMT

Edit: @Shades0208 , and remove your account number.

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Wrong email address

hTideGnow — Wed, 30 Jun 2021 20:02:22 GMT

@Shades0208 This is an open forum. Please go back to the post, click on the 3 Dots to remove the account number.

For email address change, the only way to do is with help of Mod, Please open a ticket with mod,

1. click on the Bubble or directly at : https://publicmobile.ca/chatbot

2. type: I forgot my Self Serve user name

Click "Contact Us"

Click "Click her to submit a ticket"

you will then got to another page to open ticket.

There, you will be prompted to enter COMUNNITY Login (NOT My Account/Self-Serve) to validate your identity,

After you opened the ticket, monitor the Community Inbox here (Envelope on top right of the page). Mod will communicate with you there.

Re: Wrong email address

Shades0208 — Wed, 30 Jun 2021 20:02:55 GMT

I tried the assistant with no luck.

I just sent a message to the mod team using the link you gave me.

Thanks S--S

Aaron

Re: Wrong email address

Anonymous — Wed, 30 Jun 2021 20:15:25 GMT

my dear your welcome to public mobile

Be a little patient

the will contact you by Moderator Team,
and check it out your inbox Private Messages

Good Luck

with a Beautiful Service

you will be very happy