topic Re: Changing my email address in Get Support

Changing my email address

Silvana1 — Thu, 06 Jan 2022 07:39:50 GMT

How do I change my email address on my account?

Re: Changing my email address

Anonymous — Wed, 30 Jun 2021 15:48:36 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Changing my email address

softech — Wed, 30 Jun 2021 15:57:31 GMT

There is no way to change it yourself. You have to open a ticket with Mod and have mod to change it for you

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing my email address

esjliv — Wed, 30 Jun 2021 23:06:52 GMT

@Silvana1 wrote:
How do I change my email address on my account?

Hello @Silvana1

Only Public Mobile Moderators can change your email address connected to your Self Serve account. (methods have already been provided for contact)

In the event you were looking to change your Community email address, then you can do that yourself under your Avatar on the top, right of the community page under "My Settings".