topic Re: US roaming add on in Get Support

US roaming add on

enazareth — Thu, 06 Jan 2022 07:39:47 GMT

I am really getting fed up of the inefficiency of add ons. On June 23, I purchased a US roaming talk only which was valid for 10 days. It stopped working on June 25. Since then I am trying my hardest to get some help - with no results. Still waiting to make calls that I have paid for and cannot. Some are time sensitive. This is the second time that I am having problems makes me seriously consider finding a provider that provides a person to sort out problems as soon as possible.

Re: US roaming add on

benfatto — Wed, 30 Jun 2021 15:35:20 GMT

@enazareth Try selecting different networks manually. If that also fail better open a trouble ticket.

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US roaming add on

Anonymous — Wed, 30 Jun 2021 15:51:17 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck