topic Re: What is the phone number for customer service? in Get Support

What is the phone number for customer service?

BasesLoadedWalk — Tue, 04 Jan 2022 18:51:19 GMT

I have a question regarding my account, but I cannot find the phone number to reach public mobile customer service. I called Telus to see if they could help, but they wouldn't. Could someone please tell me the number. 611 didn't give me an option to talk to someone either. Just automated options.

Re: What is the phone number for customer service?

xCameron94x — Thu, 08 Jun 2017 01:43:31 GMT

There is no phone number for public mobile. Everything here is online based. You need to message one of the mods @Mary_M. You should send a private message

Re: What is the phone number for customer service?

BasesLoadedWalk — Thu, 08 Jun 2017 01:49:35 GMT

I don't care if it's toll free or even a long distance call. I just want to speak to someone about my account. Seriously there is no number? Isn't that illegal/against CRTC regulations to provide no customer service? I guess I'll just call TELUS and ask for a supervisor.

Re: What is the phone number for customer service?

xCameron94x — Thu, 08 Jun 2017 01:54:29 GMT

they do provide customer service, however it is online based. They are not violating any CRTC rules/regulations. Honestly it is some of the fastest customer service I have seen. A good reason why public mobile has great prices is through reduced costs of not having any physical stores or support lines.

There is also a lot of very knowledagble community members here that help with resolving issues. However if its truly account related (expired account, payment issues, incomplete port) for example, it requires assistance from the mods

Re: What is the phone number for customer service?

zhadj030 — Thu, 08 Jun 2017 01:54:44 GMT

As it is mentioned . There is no phone number. You will have to message the moderators and ask what ever you want . They can help you way better then a phone call that will take forever to reach someone . And I don't see how is that illegal?!!!!

Re: What is the phone number for customer service?

Someone_here — Thu, 08 Jun 2017 01:55:18 GMT

Your only option is to contact a mod here via private message (or via Facebook if you prefer).

Re: What is the phone number for customer service?

zhadj030 — Thu, 08 Jun 2017 01:56:10 GMT

Also Telus won't be able to help . They own this company but it is operated Independently.

Re: What is the phone number for customer service?

SD08 — Thu, 08 Jun 2017 02:00:24 GMT

As mentionedby others, for assistance with your account, you should send a private message to a moderator. How to contact moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

The moderators will be back on duty at 9am EST.

In the meantime, if you have any other questions, feel free to ask here in the forum (but without posting any personal details like phone number/e-mail/account#). You'll find that the members here are very helpful and can usually provide quick answers to questions that don't require moderator action on an account.

Re: What is the phone number for customer service?

jt17g — Thu, 08 Jun 2017 02:07:16 GMT

There's no number for cs for pick&pay plans

if u are on legacy plan , the 611 number should work

Re: What is the phone number for customer service?

NDesai — Thu, 08 Jun 2017 02:43:43 GMT

If you have some general question to ask regarding your account such as how to buy an add-on, how to change your cc or number or question about rewards, we can help. Mod assistant is require when you have account related issues that need to be fixed form their end.

Re: What is the phone number for customer service?

BasesLoadedWalk — Thu, 08 Jun 2017 02:45:17 GMT

Thank you for the information. I'm new and this is a lot different than it is at the other companies and I'm just used to being able to call in. It's actually quite a smart way to save on costs I guess. I'll send a message to the moderators. Are moderators official employees that I can trust with my information though?

Re: What is the phone number for customer service?

SD08 — Thu, 08 Jun 2017 02:47:24 GMT

@BasesLoadedWalk

Yes, the moderators are PM employees. They are here specifically to provide the online help for account issues.

Re: What is the phone number for customer service?

CS_Agent — Thu, 08 Jun 2017 12:14:31 GMT

Good morning @BasesLoadedWalk,

thank you so much for reaching out to us!

I understand that you'd like to speak to someone over the phone, however, as you may know - we do not offer this option. Don't worry though, because I'm here to help 🙂

Can you please send me a private message with details in regards to your inquiry ? I look forward to your reply!

Regards,

Mary

Re: What is the phone number for customer service?

GOLDEN66 — Sat, 15 Jul 2017 16:15:04 GMT

is there a location/stand in owen sound for customer service?

as i find this useless for help and haven't even been with pm for 24 hrs 😞

Re: What is the phone number for customer service?

xCameron94x — Sat, 15 Jul 2017 16:19:15 GMT

Sorry. Customer support is online only

Re: What is the phone number for customer service?

GOLDEN66 — Sat, 15 Jul 2017 16:21:41 GMT

WHAT SUPPORT?

i haven't even been with PM for 24 hours and i've been nothing but irritated....

they mailed my sim card to the wrong address...

i set up yesterday for talk and text only ...paid then got a text saying i have no texting....

can't contact anybody...can't change my features without being double billed.

any suggestions?

Unable to receive phone calls

Omaida — Sat, 15 Jul 2017 21:06:15 GMT

Can you please finish importing my phone number. Unable to receive phone calls

Please help me

Joumana — Thu, 05 Oct 2017 13:38:16 GMT

My sim is no service my phone number is **********07 and my email is a************com

Re: Please help me

SD08 — Thu, 05 Oct 2017 05:13:39 GMT

@Joumana

If you cannot make calls or use data, then click this Moderator_Team link to send a private message for assistance. Include your PM SIM card number, e-mail address and phone number. More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Note: You should edit your post to remove your phone number and e-mail address from here, as personal info should not be posted in this public forum. Also, in future, you should post your issue in a new thread, as it will have more visibility than posting in an old thread.

Re: What is the phone number for customer service?

uncletank — Wed, 20 Dec 2017 01:01:45 GMT