topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

zhangcuifeng201 — Thu, 06 Jan 2022 07:39:38 GMT

Hi, I tried to transfer my phone number from virgin mobile to public mobile, now both the virgin mobile and public mobile number are all active, while I can use public mobile for data and text, but when I tried to call the number, the virgin sim will receive the call... What should I do to proceed it? Thanks

Re: Transferring or Changing your Phone Number

computergeek541 — Wed, 30 Jun 2021 09:19:54 GMT

@zhangcuifeng201 wrote:
Hi, I tried to transfer my phone number from virgin mobile to public mobile, now both the virgin mobile and public mobile number are all active, while I can use public mobile for data and text, but when I tried to call the number, the virgin sim will receive the call... What should I do to proceed it? Thanks

It's supposed to be this way until everything is done. This means that porting isn't complete or has failed. Did you remember to leave your Virgin Mobile SIM card in your phone? You'll need to reply to a text mesage sent by Virgin to approve the phone number transfer. If it's been more than a few hours, open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Transferring or Changing your Phone Number

softech — Wed, 30 Jun 2021 12:30:38 GMT

@zhangcuifeng201 If you have replied YES to the SMS on your Virgin mobile, the port should complete really soon, probably within 2 hours. Just reboot your phone with the PM sim every 15 mins, try calling your number and see if the PM phone rings. If so, the port is completed.

Re: Transferring or Changing your Phone Number

zhangcuifeng201 — Wed, 30 Jun 2021 18:38:15 GMT

I asked virgin mobile today and they asked me to contact public mibile and then public mobile will send them a request for porting the numer, after virgin mobile receive the request, virgin mobile will send me the confirmation text.

Re: Transferring or Changing your Phone Number

zhangcuifeng201 — Wed, 30 Jun 2021 18:38:40 GMT

Virgin mobile did not send me a message at all.

Re: Transferring or Changing your Phone Number

Nezgar — Thu, 01 Jul 2021 06:01:03 GMT

@zhangcuifeng201 wrote:
Virgin mobile did not send me a message at all.

Contact the Public Mobile moderators to re-try your port. Leave the Virgin SIM in your phone to receive the verification text, and reply within 90 minutes. There are two ways to reach the moderators:

Via the ChatBot: https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=false&persistChat=false
And via direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437