topic Re: New activation offer not received in Get Support

New activation offer not received

caakanksha12 — Thu, 06 Jan 2022 07:39:26 GMT

I have taken a new connection in the offer period for a 6gb additional internet on any plan 25$ and above. How do I get to know whether the offer is applied or not. It's not showing on my account.

Re: New activation offer not received

hTideGnow — Wed, 30 Jun 2021 02:20:00 GMT

Where did you get this offer from? you sure you don't mean the 2GB bonus per month for activating plans $35 or above?

or maybe you get a promo from CCS?

Re: New activation offer not received

computergeek541 — Wed, 30 Jun 2021 02:39:33 GMT

@caakanksha12 wrote:
I have taken a new connection in the offer period for a 6gb additional internet on any plan 25$ and above. How do I get to know whether the offer is applied or not. It's not showing on my account.

I have not heard of any such offer. Can you provide details?

Re: New activation offer not received

caakanksha12 — Wed, 30 Jun 2021 02:42:55 GMT

This offer is available till 30th June activations. The retailer had shown the same on his screen for 6gb internet offer additional over and above the 500mb+500mb.

Re: New activation offer not received

Anonymous — Wed, 30 Jun 2021 02:46:56 GMT

@caakanksha12 : Seems Canadian Cell Supplies had such an offer on the 16th. Did you go through them? I don't know if other retailers offered it.

Re: New activation offer not received

caakanksha12 — Wed, 30 Jun 2021 02:47:30 GMT

Yes m sure about it. Got from a store at Eaton centre .

Re: New activation offer not received

LurganIeUk — Wed, 30 Jun 2021 02:51:35 GMT

Look at your account $ activity...it might say.

Re: New activation offer not received

caakanksha12 — Wed, 30 Jun 2021 02:54:16 GMT

have checked that...not showing.

Re: New activation offer not received

Anonymous — Wed, 30 Jun 2021 02:56:15 GMT

@caakanksha12 : It seems legit from Canadian Cell Supplies. Which retailer did you use? When did you activate? How did you activate? I don't see mention of when it would show up though. You might need to talk to the retailer for the details.

Re: New activation offer not received

hTideGnow — Wed, 30 Jun 2021 02:55:39 GMT

For extra data, you should see a separate entry on the Overview tab of Self-Serve.

Contact the retailer to confirm when you supposed to see the extra data.

If the retailer confirm you should see it right a way, contact Mod to confirm:

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation offer not received

caakanksha12 — Wed, 30 Jun 2021 02:58:51 GMT

Took it from mobileklinic at Eaton centre Toronto. They only activated the sim with offer. As per them network help team can tell when it will be available.

Re: New activation offer not received

hTideGnow — Wed, 30 Jun 2021 03:00:52 GMT

Open a ticket with Mod to confirm the retail has put in proper promo code then.

So, your 6GB bonus is PER MONTH and not one time? how many months you will get that?

Re: New activation offer not received

Anonymous — Wed, 30 Jun 2021 03:02:13 GMT

@caakanksha12 : Maybe post a screenshot of your overview page. Blank out personal info of course. MobileKlinik belongs to Telus.

But it being a retailer-only offer, it would seem you'll need to either talk to them or the moderators here. Someone here might have some details but it's otherwise not particularly well known. And it expires today with CCS.

Re: New activation offer not received

hTideGnow — Wed, 30 Jun 2021 03:03:29 GMT

Oh, Telus owns Mobile Klinik, no wonder they have special offereing.

Re: New activation offer not received

BKNS27 — Wed, 30 Jun 2021 03:11:05 GMT

@caakanksha12

This might be an in store special only offered by mobileklinic. I think you might have to go in to them that you didn’t receive the bonus 6gb data.

Re: New activation offer not received

Sonalb — Mon, 05 Jul 2021 23:24:57 GMT

It will be added within 30 days of activation. If you do not recieve it in your account by your first renewal contact the moderators to add it to your account at that time.

Re: New activation offer not received

Sonalb — Mon, 05 Jul 2021 23:25:54 GMT

It is there and valid

Re: New activation offer not received

Sonalb — Mon, 05 Jul 2021 23:26:59 GMT

Have you received the add on by now?

Re: New activation offer not received

Sonalb — Mon, 05 Jul 2021 23:27:59 GMT

@caakanksha12 have you got it credited ?

Re: New activation offer not received

caakanksha12 — Mon, 05 Jul 2021 23:28:45 GMT

Not yet...