topic Re: Swap SIM card in Get Support

Swap SIM card

Jokkyle2021 — Thu, 06 Jan 2022 07:39:21 GMT

Hi all,

Lost my phone (in my house:() - got new SIM to put in old phone I had and unsure of process. I want to keep my old phone number if possible.

Thanks,

Re: Swap SIM card

Anonymous — Tue, 29 Jun 2021 22:07:10 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Swap SIM card

esjliv — Tue, 29 Jun 2021 22:08:26 GMT

@Jokkyle2021 wrote:
Hi all,
Lost my phone (in my house:() - got new SIM to put in old phone I had and unsure of process. I want to keep my old phone number if possible.
Thanks,
J

Hello @Jokkyle2021

If you need to replace a SIM you lost (in your house...?, ok), then only Moderators can do it for you. They can move your phone number and account over to the new SIM card you obtained.

To change your SIM card, please reach out to us at https://publicmobile.ca/en/bc/chatbot and type SIM card swap.

Re: Swap SIM card

computergeek541 — Tue, 29 Jun 2021 22:08:38 GMT

@Jokkyle2021 wrote:
Lost my phone (in my house:() - got new SIM to put in old phone I had and unsure of process. I want to keep my old phone number if possible.

Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "SIM card swap".

Re: Swap SIM card

BKNS27 — Tue, 29 Jun 2021 22:48:17 GMT

@Jokkyle2021

If you want to port your old number to PM, you will need the old SIM card to confirm you are porting over to PM by SMS text. Since you lost you phone and SIM, you will need to contact your previous carrier and PM moderator to have this worked out.

It might be easier to get a new number on then have it changed to your previous number by the PM moderator.