topic Re: Error Code 821 in Get Support

Error Code 821

kgrisdale — Thu, 06 Jan 2022 07:39:17 GMT

I have been trying to set up my account - tried completing it 7x and I kept getting an error code 821. However my visa has been charged 7x. I need someone to contact me on how to resolve this. Crappy service when you can't even contact the company.

Re: Error Code 821

Anonymous — Tue, 29 Jun 2021 20:50:11 GMT

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back, Restart your device is will help,

Re: Error Code 821

kgrisdale — Tue, 29 Jun 2021 20:53:44 GMT

This did NOT work - I have tried 3 different computers - I tried restarting as well.

Nothing has worked.

Please advise

Re: Error Code 821

Anonymous — Tue, 29 Jun 2021 20:55:31 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Error Code 821

esjliv — Tue, 29 Jun 2021 21:54:48 GMT

@kgrisdale wrote:
I have been trying to set up my account - tried completing it 7x and I kept getting an error code 821. However my visa has been charged 7x. I need someone to contact me on how to resolve this. Crappy service when you can't even contact the company.

Hello @kgrisdale ,

Oh my goodness, sorry this has been so frustration right from the beginning.

If your SIM card was activated, insert it, do a reset of your Network settings, and see if you have any services.

Those multiple charges could be pending charges that may fall away after the payment fully authorizes.

Log into your Self Serve account, here: https://selfserve.publicmobile.ca/

and see what the status of your account says.

Also, check to see if there are any extra Available Funds added to the top of your account (this would reflect multiple payments that actually took place.

Also, check out your "View Payment History" to see what transactions took place.

After checking all this and seeing if your services are working you may still want to contact the Moderators if you need to: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Report back on how you make out.

Re: Error Code 821

kgrisdale — Tue, 29 Jun 2021 22:06:03 GMT

I have a moderator involved as nothing is working

The card was not activated

I can't log into my account that I created as it says I don't have an account.

Honestly it has been an absolute headache and I will never recommend public mobile to anyone

Re: Error Code 821

kgrisdale — Tue, 29 Jun 2021 22:07:05 GMT

btw I have not heard from the moderator yet

Re: Error Code 821

esjliv — Tue, 29 Jun 2021 22:12:17 GMT

@kgrisdale wrote:
I have a moderator involved as nothing is working
The card was not activated
I can't log into my account that I created as it says I don't have an account.
Honestly it has been an absolute headache and I will never recommend public mobile to anyone

Hello @kgrisdale , if your SIM is not activated yet, maybe try to use this link to activate: Public Mobile Online Activation Assistance

Re: Error Code 821

darlicious — Tue, 29 Jun 2021 22:15:25 GMT

@kgrisdale

Keep an eye on your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Re: Error Code 821

kgrisdale — Tue, 29 Jun 2021 22:24:24 GMT

Nope didn't work

Re: Error Code 821

softech — Wed, 30 Jun 2021 01:42:25 GMT

@kgrisdale are you requesting to port your number?

This usually happens the activation has gone through even though the messages imply it hasn’t.

Re: Error Code 821

kgrisdale — Wed, 30 Jun 2021 01:44:51 GMT

We got it figured out

Thank you

I have another phone to set up but I am going to do this tomorrow.

Re: Error Code 821

kgrisdale — Wed, 30 Jun 2021 01:48:18 GMT

Now I am trying to log into my account on the public mobile site and it won't let me!

it doesn't recognize my username or my email

What now???

Re: Error Code 821

softech — Wed, 30 Jun 2021 01:52:36 GMT

@kgrisdale The email you believe you used to create the PM account, did you receive a PM email acknowledging the activation?

Re: Error Code 821

softech — Wed, 30 Jun 2021 01:54:15 GMT

@kgrisdale wrote:
We got it figured out

Thank you
I have another phone to set up but I am going to do this tomorrow.

For your second phone, once you figured out how to logon your first account, you can use the Friend Referral code for activating the 2nd line.

Also, just a reminder, 1 email 1 PM account. So, you will have to use another email for the 2nd account

Re: Error Code 821

darlicious — Wed, 30 Jun 2021 02:06:27 GMT

@kgrisdale

Clear your browser.
Use secret/incognito mode.
Try firefox, chrome or safari.

Re: Error Code 821

kgrisdale — Wed, 30 Jun 2021 02:08:21 GMT

Yes I did and it didn't work

Re: Error Code 821

kgrisdale — Wed, 30 Jun 2021 02:10:30 GMT

The way things are going there is NO way I want to use public mobile for my other daughter's phone.

This is ridiculous that I can't log into the first account that I created

Re: Error Code 821

darlicious — Wed, 30 Jun 2021 02:18:59 GMT

@kgrisdale

When is the last time you rebooted the device you are using to try and log in? If it hasn't been today reboot, open one tab only and repeat the instructions as before.

Re: Error Code 821

kgrisdale — Wed, 30 Jun 2021 02:25:35 GMT

That didn't work either