topic Re: Referral Code Used, But $10 Credit not Reflected in Get Support

Referral Code Used, But $10 Credit not Reflected

nds — Thu, 06 Jan 2022 07:39:14 GMT

Hi there,

I used my referral code to set up a new phone number for my business. I added the referral code while activating my SIM card, but it did not add a $10 credit to my account. Could you please help me to fix this?

Thank you,

Nicoli

Re: Referral Code Used, But $10 Credit not Reflected

softech — Wed, 05 May 2021 20:12:20 GMT

@nds did the person who referred you see it on his/her Self-Serve yet?

Usually the one refer you will see it almost immediately~~, at least within a day or 2.~~

For you, you should see it within 72 hours ~~in couple days, although PM has 30 days to apply that to your account.~~ Once they apply the promotion, you should see the $10 as Available Fund on your Self-Serve.

I would suggest you to wait till after 72 hours ~~3 weeks~~ before checking with Mod.

Re: Referral Code Used, But $10 Credit not Reflected

dabr — Wed, 05 May 2021 19:43:34 GMT

@nds wrote:
Hi there,

I used my referral code to set up a new phone number for my business. I added the referral code while activating my SIM card, but it did not add a $10 credit to my account. Could you please help me to fix this?

Thank you,
Nicoli

@nds It can upto 72 hours for the credit to be added to your account.

How long since you activated the new line?

Re: Referral Code Used, But $10 Credit not Reflected

esjliv — Wed, 05 May 2021 19:45:03 GMT

@nds wrote:
Hi there,

I used my referral code to set up a new phone number for my business. I added the referral code while activating my SIM card, but it did not add a $10 credit to my account. Could you please help me to fix this?

Thank you,
Nicoli

Hello @nds , if you activated with a referral code, and it has been over 72 hours then I would submit a ticket with the Moderators and provide them the referral code you used.

Does the person who referred you show your number (last 4 digits) in their self serve account?

Also, did you activate in February? Check your payment history for your March renewal, does is show $10 reward?

Moderators:
Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Moderators) by clicking on the bottom, right chat bubble.

Private message the moderators here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Referral Code Used, But $10 Credit not Reflected

nds — Wed, 05 May 2021 19:50:57 GMT

Thank you, I appreciate it! I will check back in 3 weeks.

Re: Referral Code Used, But $10 Credit not Reflected

darlicious — Wed, 05 May 2021 19:59:26 GMT

@nds @softech

The $10 bonus referral credit when using a referral code will be added to your account as a credit in your balance within 72 hours but usually it appears within 24 hours. You should contact the moderators after 72 hours if it does not appear rather than wait. Contact them via the chat bubble at the bottom right corner of your screen.

Your friend who supplied the referral code will see the $1 appear in their rewards section of their account immediately after activation. Not recieving indicates the wrong referral code was imputted.