topic Visa Debit will not complete transaction in Get Support

Visa Debit will not complete transaction

praudt — Thu, 06 Jan 2022 07:39:02 GMT

I have a tried again and again to use my visa debit to pay for my services. Never had an issue before but I think I might have tried too many times and the card has been blacklisted?

Could an admin help me out here so I don't have to go buy a voucher?

Re: Visa Debit will not complete transaction

Triguy — Wed, 05 May 2021 11:51:37 GMT

Try waiting an hour. Use a different browser and incognito mode. Also clear your cache and cookies then reboot.

If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the right.

Re: Visa Debit will not complete transaction

patwoods141 — Wed, 05 May 2021 12:10:04 GMT

Hasn't worked for me for months either on my visa debit

Re: Visa Debit will not complete transaction

Dunkman — Wed, 05 May 2021 13:43:28 GMT

@praudt @patwoods141

The payment system is finicky at times. Clear cache, incognito mode or maybe different web browser.

The name and address exactly has to match your banking billing address. Don't use autofill feature. Do not include any apartment/condo/suite numbers, and do not enter any special characters or abbreviations in the address line.

If still issues, you may need to contact moderator.

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: visa debit not working. Follow the prompts to submit ticket.

Expect a few hour response time.

Re: Visa Debit will not complete transaction

gpixel — Wed, 05 May 2021 13:47:30 GMT

@praudt @patwoods141

login to self serve
click on "payment" tab
click the "preferred payment type"
choose "other, enter the desired amount" and manually type in your total plan amount and make a payment.
go back to your "overview" tab and click the "reactivate" button
restart your phone