topic Re: Order Number? in Get Support

Order Number?

Hsww — Thu, 06 Jan 2022 07:38:57 GMT

Hello, I purchased a sim card online on June 14 and I was told it was mailed out to me. It's been more than two weeks and I still haven't received it. Public chatbot told me to fill out a form which requires an order number to submit the ticket, but that number isn't on the receipt emailed out to me — where do I find the order number?!

Thank you in advance.

Re: Order Number?

darlicious — Tue, 29 Jun 2021 15:03:59 GMT

@Hsww

Sim cards can take up to 3 weeks to be delivered despite the 7 day estimate pm promises. You can still contact the moderators if you wish....just fill out the order # without one or make one up if needed.

Re: Order Number?

Hsww — Tue, 29 Jun 2021 15:13:15 GMT

Make one up? Why require an order number if they just want me to make one up? Don't they issue one? There doesn't seem to be any instructions here on how to interact with the company. Just a chatbot... Very frustrating for a newbie to say the least!

Re: Order Number?

Triguy — Tue, 29 Jun 2021 15:17:28 GMT

You should have received an email with the order number from PM. It usually takes up to three weeks for delivery. If you still haven't received it then contact a moderator.

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Order Number?

darlicious — Tue, 29 Jun 2021 15:19:00 GMT

@Hsww

If there is no order # on your email then.....? Sorry but I have only ever ordered one sim card from pm a long time ago so I cannot remember if there was an order number. However the moderators can help you. If you prefer not to submit a service request thru simple simon you can send a private message to the moderators. Send a detailed message and they will respond fairly quickly.

To send a private message to the moderators click below : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Order Number?

Hsww — Tue, 29 Jun 2021 15:34:37 GMT

Thanks very much. Very difficult negotiating around the system here. The moderator did respond to my email quickly but the email system is not very user friendly. No copy of transmission sent in the email unless I copy and paste the transmission! Didn't even know I had to click on the subject title to make the reply! No instructions given anywhere how to do all this -- they just expect you will figure this out on your own.

Thanks again.

Re: Order Number?

darlicious — Tue, 29 Jun 2021 15:42:46 GMT

@Hsww

There is a learning curve for an online only service model. But that's why the community is here to help you. You are already miles ahead of where I was when I first joined public mobile. The nice thing is as you learn how public mobile works by participating in the community chances are you will earn a community reward along the way taking $1 or $2 off your bill or maybe more....

Re: Order Number?

Hsww — Tue, 29 Jun 2021 15:44:57 GMT

Is that what these badges and ranks are for? I feel like I'm back in elementary school getting stickers!...

Re: Order Number?

darlicious — Tue, 29 Jun 2021 15:55:22 GMT

@Hsww

Lol....yes like elementary school! Eventually you will graduate from public mobile community college! Community rewards are based on a secret formula of your posts, bravos and solutions compared to everyone elses contributions. Every month is different and participation each month is required for you to be considered. More than any reward though is just learning about managing your account and pm and helping others with their questions. You get to meet new people, have a few laughs and feel good about yourself at the end of day with a lower phone bill to boot. If you take advantage of all of the rewards offered by pm you can lower your bill to $0. I know that because I have two of them!

Re: Order Number?

Hsww — Tue, 29 Jun 2021 15:59:12 GMT

Okay, I get it — extrinsic motivation through financial rewards. The teacher in me is starting to make sense out of all of this, and yes, it still feels like out of elementary school!

So tell me does me clicking the bravo symbol give you extra points/rewards? Or is it just a sign of approval that I got the answer to my question?

Re: Order Number?

Anonymous — Tue, 29 Jun 2021 16:01:37 GMT

@Hsww wrote:
Okay, I get it — extrinsic motivation through financial rewards.

Very. Little. Financial reward. For time spent. 🙂

Re: Order Number?

JK8 — Tue, 29 Jun 2021 16:02:56 GMT

@Hsww wrote:
Okay, I get it — extrinsic motivation through financial rewards. The teacher in me is starting to make sense out of all of this, and yes, it still feels like out of elementary school!

So tell me does me clicking the bravo symbol give you extra points/rewards? Or is it just a sign of approval that I got the answer to my question?

Clicking the bravo symbol means you like the post. The more bravos a receiver gets the more likelihood they may receive a community reward at the end of each month.

Re: Order Number?

Hsww — Tue, 29 Jun 2021 16:06:37 GMT

Got it! Thanks so much for helping me out here. I got my first mobile phone so that I could learn about social media which I know nothing about. Then learned what a sim card was when someone suggested I use public mobile... One thing led to another, that was almost three weeks ago since I made the purchase and I still haven't got the sim card.... Got in touch with the moderators, but this emailing back and forth is very time consuming as well, especially when I have another appointment to rush off to!

Re: Order Number?

darlicious — Tue, 29 Jun 2021 16:12:22 GMT

@Hsww

You're a perfect candidate for the community! You can even ask social media questions in the lounge (but they don't count towards your community rewards.) We can teach you all about your mobile phone and how to use it.

Don't worry about answering the moderator right away. Just send a message that you will reply later when you have more time and they can continue the conversation then.

Re: Order Number?

Anonymous — Tue, 29 Jun 2021 16:13:04 GMT

@Hsww : For the teacher...emailing is using email addresses with name @ somewhere.something. This system uses what are called private messages that go to a username like Hsww. You likely get an email as a notification of the fact you got a private message. Don't answer that.

Re: Order Number?

Hsww — Tue, 29 Jun 2021 16:16:56 GMT

Okay... why shouldn't I answer the private message? I would assume courtesy dictates replying to a message.

Re: Order Number?

Hsww — Tue, 29 Jun 2021 16:18:09 GMT

Oh, okay. Wow, here I was waiting for them to reply and getting no answer! Thanks again for the tip.

Re: Order Number?

Anonymous — Tue, 29 Jun 2021 16:19:21 GMT

@Hsww : Don't answer the email. Come back here to the envelope and open the message there and answer it there.

Re: Order Number?

Hsww — Tue, 29 Jun 2021 16:27:13 GMT

Sorry, what envelope? I think I'm missing something here... Are you saying the envelope symbol displayed at the top right corner of the screen?

Re: Order Number?

Anonymous — Tue, 29 Jun 2021 16:36:35 GMT

@Hsww : Yes. That gets in to the private messaging system. The email you probably get (elsewhere need I say) is just a notification of the fact you got a private message. Same as the emails you likely get for this thread for updates to it.

Edit: Nice job on the pic. See, you're already an expert with the place.