topic Need help to set up account to register debit Visa but need to reset email address in Get Support

Need help to set up account to register debit Visa but need to reset email address

Sabineturo7 — Thu, 06 Jan 2022 07:38:51 GMT

I need to speak to someone to set up account online to register Visa debit to pay phone bill. It says my account is already registered but I don't recall the email address on file. I need to set up or reset new account.

Re: Need help to set up account to register debit Visa but need to reset email address

softech — Tue, 04 May 2021 18:48:51 GMT

did you try Forget Password? Try all possible email addresses you have with the Forget password and see which mailbox got the actual reset email.

Also, anyone way is to check which mailbox got the initial Welcome email (however, it is possible PM didn't send one 😞 )

If the none of these work, you have have to open ticket with Mod to find out the email address associated with

Re: Need help to set up account to register debit Visa but need to reset email address

Anonymous — Tue, 04 May 2021 18:48:08 GMT

@Sabineturo7 : Can you find your welcome email in any of your inboxes from when you signed up? That would be your email address for logging in. Then you could try the Forgot your password? link.

If you activated in a store then did you ever create your self-serve account? If not then you can. Click on My Account upper right and on the left side create your account.

Re: Need help to set up account to register debit Visa but need to reset email address

HALIMACS — Wed, 05 May 2021 01:19:50 GMT

@Sabineturo7

Once you have been able to regain access to your self serve account,

when updating debit card info, make sure to do the following to avoid the common errors and glitches that sometimes occur with this fussy process:

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields

Re: Need help to set up account to register debit Visa but need to reset email address

softech — Fri, 09 Jul 2021 00:09:16 GMT

--sorry.. wrong thread--