topic Re: Billing in Get Support

Billing

FrancesSmith — Thu, 06 Jan 2022 07:38:39 GMT

I have all my Credit card infor in, so just making sure that it will automatically come off my bank account??

Re: Billing

darlicious — Mon, 03 May 2021 18:02:24 GMT

If you have added a debit/credit card to your account and you registered for autopay then your card will be charged your plan amount minus any rewards ( $2 autopay) any account balances.

Edit:

Very rarely an autopay failure can happen. If this happens you will notice that your services get cut off around 6am eastern. At noon eastern pm will send out usually two text messages. The first tells you your rewards have been successfully added to your account balance. The second tells you your plan has successfully renewed. If you don't recieve the second one check your phone for service and either dial 611 or log into your account to check on its status.

Re: Billing

softech — Mon, 03 May 2021 17:58:50 GMT

@FrancesSmith wrote:
I have all my Credit card infor in, so just making sure that it will automatically come off my bank account??

@FrancesSmith

you meant come off the credit card.? make sure you setup AutoPay as well.

Payment, click Manage AutoPay

Re: Billing

darlicious — Mon, 03 May 2021 18:06:53 GMT

@FrancesSmith

If you added a credit card then it will appear on your credit card statement ( plan cost+taxes).

If you added a debit/credit card it will come out of your bank account ( plan cost+taxes).

Re: Billing

softech — Mon, 03 May 2021 18:10:45 GMT

thanks for clarifying @darlicious .. i am so old fashioned.. i always used credit card and forgot debit card.. LoL

Re: Billing

HALIMACS — Mon, 03 May 2021 21:11:23 GMT

@FrancesSmith

If you input a credit card, the charges will be made against a credit card, not your bank account.

If you want to test it, make a manual $1 payment using self serve with the registered payment card that you just input.

Re: Billing

esjliv — Tue, 04 May 2021 00:19:38 GMT

@FrancesSmith wrote:
I have all my Credit card infor in, so just making sure that it will automatically come off my bank account??

@FrancesSmith

If you are registered for AutoPay, you should see this message at the very bottom of your OVERVIEW tab in your Self Serve account: