topic Re: Voicemail in Get Support

Voicemail

Garlandgrace — Thu, 06 Jan 2022 07:38:37 GMT

I cannot reset my voicemail password after migrating house number to cell and therefore can't retrieve my messages.I tried doung self serve but itcsays this number cannot be changed or it doesnt recognize data.

Re: Voicemail

esjliv — Mon, 28 Jun 2021 19:07:40 GMT

@Garlandgrace wrote:
I cannot reset my voicemail password after migrating house number to cell and therefore can't retrieve my messages.I tried doung self serve but itcsays this number cannot be changed or it doesnt recognize data.

Hello @Garlandgrace

You may need to set up your voicemail with Public Mobile; see this:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Voice mail features:

https://www.publicmobile.ca/en/on/get-help/articles?category=phones&subcategory=voicemail-features

Re: Voicemail

Anonymous — Mon, 28 Jun 2021 19:10:41 GMT

@Garlandgrace : Are you able to take inbound calls on your cell now? It sounds like maybe you're in the middle of transferring the number.

The self-serve has a voicemail reset function that will reset the password to your 10 digit phone number. But if things are still in transition then things might be a little unpredictable.

Re: Voicemail

Nezgar — Mon, 28 Jun 2021 20:00:19 GMT

@Garlandgrace wrote:
I cannot reset my voicemail password after migrating house number to cell and therefore can't retrieve my messages.I tried doing self serve but it says this number cannot be changed or it doesn't recognize data.

Since you mention migrating your house number - if this was very recent, it can sometimes take upwards of a week or two to fully complete a port of a land-line number. Can you confirm if incoming calls from other carriers are arriving at your Public Mobile phone? If you can confirm you are able to receive calls on Public Mobile using your previous phone number, then proceed with the next step. If not, you likely have to wait a bit longer for the porting process to complete.

To reset your Public Mobile voicemail password, login to the self serve portal, and choose the "Reset Voicemail Password" option, which will temporarily set your password to your 10-digit phone number. Dial voicemail by holding "1" or by dialing any of the local access numbers across Canada listed here:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Good luck!