topic Re: Billing in Get Support

Billing

FrancesSmith — Thu, 06 Jan 2022 07:38:37 GMT

Do i get a bill emailed to me every month?

Re: Billing

Anonymous — Mon, 03 May 2021 17:48:25 GMT

@FrancesSmith : No bills here. You'll get a text reminder that your plan is up for renewal.

Re: Billing

FrancesSmith — Mon, 03 May 2021 17:51:12 GMT

So i need a copy of my bill for business purpose, so i just go to my plan, and print that off every month??

Re: Billing

LurganIeUk — Mon, 03 May 2021 19:16:33 GMT

@FrancesSmith wrote:
Do i get a bill emailed to me every month?

Your question makes me wonder if you signed up for Auto-Pay. This is a prepaid system and you need to use Auto-Pay OR prepay in advance by a manual top up online or a voucher that you would have to purchase at a retailer. Auto Pay takes payment from a credit card a specific Debit Cards and gives you $2 off per month. PM always takes money from your BALANCE, before your Auto-Pay set up is used. You will find when your next payment is due when you log on to your account. It will show in 2 places on the main page.

Re: Billing

LurganIeUk — Mon, 03 May 2021 17:58:15 GMT

No official bill/statement online either. You can print your transactions but won't show taxes. If you prepay in advance you can get a screen copy of your payment including taxes.

There is a way to get a statement...wait for some one else that knows to respond.

Re: Billing

softech — Mon, 03 May 2021 18:04:16 GMT

@FrancesSmith you can request Mod for the bill. But it takes some time for them to generate. I suggest you request it every 6 months or 12 if you really need the "official" statement from them

Here is an example :

Request a Receipt for your Account Charges from Pu... - Community (publicmobile.ca)

Re: Billing

LurganIeUk — Mon, 03 May 2021 18:06:56 GMT

@softech wrote:
@FrancesSmith you can request Mod for the bill. But it takes some time for them to generate. I suggest you request it every 6 months or 12 if you really need the "official" statement from them

@softech Are you sure on the 6 or 12 months? The system for us to check usage is only for 90 days.

edit. ooops I see that @ae_collector must have received 12 months worth.

Re: Billing

softech — Mon, 03 May 2021 18:07:48 GMT

@LurganIeUk

I see people requested for the entire year for tax purpose.

also, the experience from AE_Collector before:

Request a Receipt for your Account Charges from Pu... - Community (publicmobile.ca)

(I think OP only asking for billing not the full transaction history...)

Re: Billing

LurganIeUk — Mon, 03 May 2021 18:08:38 GMT

It would be so much nicer if you could generate your own invoice like you can with voip.ms.

Re: Billing

softech — Mon, 03 May 2021 18:09:59 GMT

@LurganIeUk wrote:
It would be so much nicer if you could generate your own invoice like you can with voip.ms.

Maybe we should all request a lot.. to make PM understands it is better to develop a way for us to do it ourselves instead of fulfilling the large number of requests all the time..

Re: Billing

Luddite — Mon, 03 May 2021 18:25:36 GMT

@FrancesSmith wrote:
Do i get a bill emailed to me every month?

@FrancesSmith For what purpose? You always have credit card statement for proof of payment and can print usage records from your account.

Re: Billing

HALIMACS — Mon, 03 May 2021 21:18:36 GMT

@FrancesSmith

You might find it more efficient to just take a screenshot of your credit card statement, along with the public mobile payment history page, if submitting for work reimbursement.