topic Re: no talk available in Get Support

no talk available

kakie — Thu, 06 Jan 2022 07:38:31 GMT

I have access to my mothers cell phone account and it wont take calls says no talk available? account is up to date and paid

Re: no talk available

softech — Mon, 03 May 2021 16:46:06 GMT

@kakie is this a $15 plan.? any chance the minutes are used up?

Re: no talk available

kselmak — Mon, 03 May 2021 16:47:14 GMT

Can you text? Can you receive calls?

Re: no talk available

kakie — Mon, 03 May 2021 16:48:09 GMT

no i checked and she never uses it unless it is a emergency she is a 78 year old woman who never uses it but i had to contact her on it today and went to voicemail

she said she tried to use it and said no talk available

Re: no talk available

softech — Mon, 03 May 2021 16:52:39 GMT

@kakie

is outgoing calls working?

I had some situations that outgoing works but not incoming. Reboot does not help. I have to take the SIM out for a minutes, put it back in, power back up before incoming works again

Make sure if she see Public Mobile showing up on top of the phone or any chance is there any kind of SIM error showing.

Which province she is in?

Re: no talk available

Triguy — Mon, 03 May 2021 16:53:25 GMT

Try turning off the phone and then restart it. Also try dialing 1 + area code.

Re: no talk available

LurganIeUk — Mon, 03 May 2021 16:57:35 GMT

@kakie wrote:
I have access to my mothers cell phone account and it wont take calls says no talk available? account is up to date and paid

Since all plans allow ALL inbound calls free.

Just to clarify.....wont take calls.....the phone will not accept inbound calls??

Or cannot make an outbound call?

Or no calls at all?

As suggested can the phone take inbound/outbound texts?

If on $15 plan with no minutes....not sure if this works but can you call an 800#. Try CRA they probably don't answer quickly. 😀

Can you check her account online? Minutes used up...what is status of account?

If an outbound issue and minutes used up...buy the $5 two step add-on. That gets you 500 minutes that don't expire till used up. The add on minutes only kick in for use once your 100 minutes are used up "if" on the $15 plan.

Re: no talk available

kakie — Mon, 03 May 2021 16:57:00 GMT

Will not take inbound or outbound calls. Account paid up to date and min available

Re: no talk available

LurganIeUk — Mon, 03 May 2021 16:59:09 GMT

Reseat SIM card and reboot phone.

And tell us what kind of phone your are using.

Re: no talk available

kakie — Mon, 03 May 2021 16:59:52 GMT

It is a samsung I am not with the phone right now will remove sim card restart and see what happens

Re: no talk available

LurganIeUk — Mon, 03 May 2021 17:03:53 GMT

If that does not work and some of the Samsung users don't have any suggestions I would suggest you contact a mod here

Also by any chance is the phone in Suspend status....which I doubt.

Re: no talk available

kakie — Mon, 03 May 2021 17:05:33 GMT

will try removing sim card this in PEI

Re: no talk available

LurganIeUk — Mon, 03 May 2021 17:07:10 GMT

lol...I can't do that for you, I am in BC. Just another thing...if you contact a MOD you will need to know your Mom's information...phone #, account, email address etc.

Re: no talk available

darlicious — Mon, 03 May 2021 17:52:49 GMT

@kakie

When you are with the phone call 611 and see what it says....if sim removal doesn't help and the account is active it may be a similar issue to this members....

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Late-payment-issue/m-p/682350#M61670

Re: no talk available

HALIMACS — Mon, 03 May 2021 22:35:12 GMT

@kakie

Bring your mobile and swap SIM cards between devices and try to call someone (other than each other) to see what occurs.

This way you'll be able to determine whether the problem is with the mobile device or with the account (SIM).