topic Added the wrong add-on twice! in Get Support

Added the wrong add-on twice!

Joshtav — Thu, 06 Jan 2022 07:38:04 GMT

Hi. I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc. How do I cancel this ?

Re: Added the wrong add-on twice!

computergeek541 — Sun, 27 Jun 2021 02:47:49 GMT

@Joshtav wrote:
Hi. I ran out of data on my 40$ a month plan so I wanted to add a quick GB of data and chose to do so by add-on. I'm here in Canada and not sure why but I added a us roaming,,,etc. How do I cancel this ?

Was this a system error, or are you say that you made a mistake? There isn't any way for you to cancell and add-on yourself, and add-on purchase sales are actually final. However, please open a ticket with the moderators to see what they have to say by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Added the wrong add-on twice!

softech — Sun, 27 Jun 2021 02:49:58 GMT

@Joshtav you have another post about this.

if you can wait, you can try to open a ticket with Mod and request them change the Addon for you. The mods are usually very nice and they might help