topic PUK in Get Support

PUK

jbella85 — Thu, 06 Jan 2022 07:37:45 GMT

I need a puk code

Re: PUK

Anonymous — Fri, 25 Jun 2021 22:16:07 GMT

Where To Find Your PUK

A Personal Unlocking Key, or PUK code, allows you to reset your SIM card’s PIN number, after you’ve entered an incorrect PIN three times. To get your PUK code, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.

Re: PUK

Korth — Fri, 25 Jun 2021 22:51:38 GMT

Default PUK might be 1234. Or it might be the last four digits of your (first) phone number when the SIM was activated.

But I agree with @Anonymous - it's probably best to private message the PM Moderators or to chat with the SIMon babblebot - because there's a limit to how many (wrong) attempts you're allowed before the SIM card permanently deactivates itself.

Re: PUK

Dunkman — Fri, 25 Jun 2021 22:54:45 GMT

@jbella85

What is your specific situation that requires this code? There are different unlock codes that may be needed. More details would be helpful to determine which code is needed. The exact wording of your message would be helpful also.

Re: PUK

Triguy — Fri, 25 Jun 2021 23:03:01 GMT

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: PUK

computergeek541 — Sat, 26 Jun 2021 02:26:29 GMT

@Korth wrote:
Default PUK might be 1234. Or it might be the last four digits of your (first) phone number when the SIM was activated.

There's no such thing as a default PUK and it would never be 1234. The PUK is needed after a PIN has been incorrectly entered numerous times. The default PIN of a Public Mobile SIM card is 1234, but that wouldn't help someone asking for the PUK until the person has that PUK.

Re: PUK

Korth — Sat, 26 Jun 2021 17:52:02 GMT

@computergeek541

Thanks for the clarification. I wasn't sure if I'd gotten my phone companies mixed up, lol.