topic Re: No service in Get Support

No service

Sohpie91 — Thu, 06 Jan 2022 07:37:35 GMT

I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me

Re: No service

esjliv — Sat, 01 May 2021 12:31:09 GMT

@Sohpie91 wrote:
I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me

@Sohpie91

Have you activated a Public Mobile SIM card and inserted it in the phone?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

Re: No service

Sohpie91 — Sat, 01 May 2021 12:32:10 GMT

I will try the airplane mode but I have done the rest and no such luck

Re: No service

Dunkman — Sat, 01 May 2021 12:33:19 GMT

@Sohpie91

Are you a new customer? Just activated a plan? ported over a number?

Is the phone locked to AT&T? or is phone blacklisted?

You could try the SIM card in another working phone. this helps determine whether hardware issue versus Public mobile service problem.

The actual phone should be compatible with Public mobile.

https://www.att.com/device-support/article/wireless/KM1341897/Samsung/SamsungJ260A

HSPA/UMTS (3G/4G): 850, 1900, 2100
4G LTE (Domestic): 2, 4, 5, 12, 14

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). band 12, band 5, band 2, band 1, band 4
HSPA: 850 MHz, 1900 MHz (UMTS). B2, B5

Re: No service

Sohpie91 — Sat, 01 May 2021 12:36:44 GMT

The phone is not blacklisted and the sim works in another phone and yes I just a activated it as a new customer

Re: No service

esjliv — Sat, 01 May 2021 12:39:15 GMT

@Sohpie91 wrote:
The phone is not blacklisted and the sim works in another phone and yes I just a activated it as a new customer

@Sohpie91 if the phone locked to its previous provider? (EDIT: as @Dunkman already posted previously)

Contact your previous provider to unlock it for you, at no charge to you.

You will need your imei number, dial *#06# to get it.

Re: No service

Sohpie91 — Sat, 01 May 2021 12:39:24 GMT

I have done that but I have no clue where the phone came from so I can give them the right info to get me the unlock code

Re: No service

HALIMACS — Sat, 01 May 2021 12:40:11 GMT

@Sohpie91

Use this service to unlock if it may be locked to AT&T

Unlock a Phone or Device - AT&T Device Unlock Portal (att.com)

Re: No service

Sohpie91 — Sat, 01 May 2021 12:41:15 GMT

Ok I will give it a try

Re: No service

Sohpie91 — Sat, 01 May 2021 12:57:01 GMT

So I gave it a try and they came back saying I was denied cause I don't have the account info for the plan or device

Re: No service

HALIMACS — Sat, 01 May 2021 13:01:19 GMT

@Sohpie91

This could be a bit of a pickle for you... where did you get the device?

Was there an AT&T SIM card in it when you got it?

Since AT&T are not bound by Canada's rules for device unlocking (being headquartered in USA), you may wish to engage in a telephone unlocking service available in kiosks in malls or other online-type services.

This may be a buyer beware moment...

Re: No service

Dunkman — Sat, 01 May 2021 13:02:26 GMT

@Sohpie91

Canadian carriers are suppose to unlock for free.

However, since AT&T is a US carrier, it has its own rules for unlocking. Unless you meet the criteria for unlocking, you might be out of luck.

Re: No service

Sohpie91 — Sat, 01 May 2021 13:08:23 GMT

I could re root it and re install the right software to the phone so this way it can read it

Re: No service

Dunkman — Sat, 01 May 2021 13:14:43 GMT

@Sohpie91

@Sohpie91 wrote:
I could re root it and re install the right software to the phone so this way it can read it

That is up to you. If you are tech savvy. However, if you make a mistake, that might make the phone more unusable.

I wonder if you could buy an unlock code from some ebay vendors.

Re: No service

Sohpie91 — Sat, 01 May 2021 13:24:25 GMT

I could but I have encountered this before and I have the "tech" know how to do this so i should be ok i just wanted to see if there would be a easier option then that

Re: No service

HALIMACS — Sat, 01 May 2021 13:30:18 GMT

@Sohpie91

If you really believe it's locked to the AT&T network, that might be your only option.

If you got the device from someone you know who WAS the account-holder, they could assist in the completion of the carrier issues.

I'm guessing that's not the case, though.

Re: No service

skf — Sun, 02 May 2021 00:21:12 GMT

The phone is probably locked to AT&T; you will have to have your phone unlocked for any other SIM to work.