topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

ChengHe99 — Thu, 06 Jan 2022 07:37:28 GMT

I transferred the call to Telus on March 12th. Can remaining call charges be refunded to me for the call changes I paid in March?

Re: Transferring or Changing your Phone Number

RosieR — Fri, 30 Apr 2021 23:06:26 GMT

@ChengHe99 wrote:
I transferred the call to Telus on March 12th. Can remaining call charges be refunded to me for the call changes I paid in March?

Hi @ChengHe99 sorry PM is prepaid and so no refund

RosieR

Re: Transferring or Changing your Phone Number

dabr — Fri, 30 Apr 2021 23:07:25 GMT

@ChengHe99 wrote:
I transferred the call to Telus on March 12th. Can remaining call charges be refunded to me for the call changes I paid in March?

@ChengHe99 If you transferred out your PM number to Telus, unfortunately PM is a prepaid service and no refunds or proration is available unless there was some errors that occurred by PM for overcharging or something similar.

Re: Transferring or Changing your Phone Number

darlicious — Fri, 30 Apr 2021 23:10:08 GMT

@ChengHe99

Are you saying you switched providers from public mobile to telus? Unfortunately due to pm being a prepaid provider their are no refunds or prorating monthly plan amounts like a postpaid provider.

Edit: ninja'd geez @dabr that could of been a copy and paste on my part!😃

Re: Transferring or Changing your Phone Number

dabr — Fri, 30 Apr 2021 23:15:34 GMT

@darlicious wrote:
@ChengHe99
Are you saying you switched providers from public mobile to telus? Unfortunately due to pm being a prepaid provider their are no refunds or prorating monthly plan amounts like a postpaid provider.

Edit: ninja'd geez @dabr that could of been a copy and paste on my part!😃

Nope...I've never copied or pasted other people's posts, well not without giving credit that is!

Edit: Lol just re-read the post...well you didn't copy and paste all of it!

Re: Transferring or Changing your Phone Number

darlicious — Fri, 30 Apr 2021 23:16:49 GMT

@dabr

Great minds think alike only a minute apart.....or you are just a faster typer than my one finger wonder!