topic Re: My Data is not working in Get Support

My Data is not working

JoanneJ — Thu, 06 Jan 2022 07:37:21 GMT

When I signed up for Public Mobile, I was supposed to get 500MB of data, plus a bonus 500 MB of data each month, along with unlimited talk and text. I have not ever been able to use my data. I can only use talk and text, and if I am connected to wi-fi, I can use my phone for that. How to I contact someone at Public Mobile to get my data activated on my sim card? Is there any way to activate the data on my sim card? I pay for that service each month, for months now, but have never been able to use it.

Re: My Data is not working

Dunkman — Fri, 25 Jun 2021 13:05:21 GMT

@JoanneJ

Sorry to hear about your troubles.

More details may be helpful.

Which model phone?

Can you screen shot your APN settings?

Some basic troubleshooting advice:

reboot phone

network reset of phone

toggle airplane mode on, then off.

you can also try the SIM card in another working phone. helps determine whether hardware setup issue versus PM service problem.

Re: My Data is not working

Triguy — Fri, 25 Jun 2021 13:05:41 GMT

If you are using an Android phone then make sure your have these APN settings.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-do-you-know-if-APN-settings-is-co...

Re: My Data is not working

softech — Fri, 25 Jun 2021 13:05:56 GMT

@JoanneJ Data is always there, it might be just settings you need to tweak to get it working

First of all, did you confirm if Mobile Network is enabled?

what kind of phone is yours?

if it is an iPhone, maybe you need to connect to the computer and start iTune to download the latest Carrier profile.

Or maybe you need to try Network reset?

Give us more info. about your phone and we can try to help

Re: My Data is not working

Anonymous — Fri, 25 Jun 2021 16:33:12 GMT

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

and do rebooting your phone - This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Good Luck