topic Re: sim card disbled in Get Support

Re: sim card disbled

edmadrazo — Thu, 06 Jan 2022 07:37:14 GMT

I was on my account and requested a port of my old number

Re: sim card disbled

edmadrazo — Fri, 25 Jun 2021 00:48:42 GMT

IphoneXR

not the phone, even my online account was disabled and just activated today

Re: sim card disbled

edmadrazo — Fri, 25 Jun 2021 00:58:06 GMT

Can i get a call from public this is horrible start

Re: sim card disbled

softech — Fri, 25 Jun 2021 01:02:04 GMT

@edmadrazo not sure what you meant by "not the phone, even my online account was disabled and just activated today"

or you meant you created a new account and requested porting? you activated today, have a new SIM and it said SIM card disabled after you put it in a phone? You might need to provide us more information.

Re: sim card disbled

computergeek541 — Fri, 25 Jun 2021 01:03:05 GMT

@edmadrazo

Public does not usually call customers as they do not offer over-the-phone support.

Did you keep your own carrier'a SIM card in your and reply to the text message from them to authorize the phone number porting?

Re: sim card disbled

hTideGnow — Fri, 25 Jun 2021 01:03:46 GMT

@edmadrazo wrote:
Can i get a call from public this is horrible start

Sorry, Public Mobile is all online support only. you can open a ticket with mod and they will reply within an hour to 48 hours.

But you can try to describe your issue and we can try to help.

Re: sim card disbled

esjliv — Fri, 25 Jun 2021 10:25:43 GMT

@edmadrazo wrote:
I was on my account and requested a port of my old number

@edmadrazo

If you activated with a new number, it may be best to ensure this number has working services prior to porting in another phone number.

To get the number you activation working, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Is your phone locked to its previous provider? Contact them to unlock it for you.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection