topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

landon2014 — Thu, 06 Jan 2022 07:36:56 GMT

I am in the process of activating my SIM card for Public Mobile, however I am having trouble transferring my phone number. I am being asked to enter a valid Canadian phone number and when I do it keeps asking me he same thing and won't let me go any further...have been trying for days..very frustrating

Re: Beginner’s Guide to the Community

treefrog — Thu, 24 Jun 2021 12:26:54 GMT

@landon2014

Clear your browser and use secret or incognito mode. Chrome or Firefox are the best browsers to use

Re: Beginner’s Guide to the Community

Dunkman — Thu, 24 Jun 2021 13:17:18 GMT

@landon2014

@landon2014 wrote:
I am in the process of activating my SIM card for Public Mobile, however I am having trouble transferring my phone number. I am being asked to enter a valid Canadian phone number and when I do it keeps asking me he same thing and won't let me go any further...have been trying for days..very frustrating

Is the phone number a Koodo prepaid number? If it is, you will need moderator help to complete port.

If above suggestions don't work, you could activate with a temporary number first. Then try again later in your self service account. If still not working, you will need contact moderator to complete port.

P.S. I will start your own topic/thread.

Re: Beginner’s Guide to the Community

davgendron — Thu, 24 Jun 2021 13:32:44 GMT

@landon2014

To contact the moderator team:

1. Click Chat Bubble on the lower right corner and type "Open Ticket"

2. Click "Contact us"

3. Select "Other"

4. Select the link "Click Here To Submit A Ticket"

5. This opens a new window. Log in with Community Account (NOT your self serve). Follow prompts.

Re: Beginner’s Guide to the Community

Anonymous — Thu, 24 Jun 2021 13:41:49 GMT

@landon2014 : Would you be willing to post the first 6 digits of your phone number (not the last 4). Some numbers may not be transferable to the Telus family.

Re: Beginner’s Guide to the Community

benfatto — Thu, 24 Jun 2021 15:34:49 GMT

@landon2014 If you mean the number requested as an alternate, try any number, or even blank.

Re: Beginner’s Guide to the Community

softech — Thu, 24 Jun 2021 15:36:42 GMT

@landon2014 , While most number can be ported into PM but not all, you might want to check this site to confirm if your number can be ported into PM

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

(this is a Koodo site, but PM and Koodo are both owned by Telus)

Re: Beginner’s Guide to the Community

Anonymous — Fri, 25 Jun 2021 17:48:55 GMT

@CS_Agent : Looking for work? 🙂 As often happens around here, a customer posts a question, they get a bunch of replies but then we never hear from them for updates or what worked. We can only assume something worked or they found you and they're gone.