topic Re: Lost sim: SIM SWAP in Get Support

Lost sim: SIM SWAP

chikenwoke — Thu, 06 Jan 2022 07:36:50 GMT

I lost my sim card but just purchased a new one. How can I swap it? Urgent help will be appreciated

Re: Lost sim: SIM SWAP

Anonymous — Wed, 23 Jun 2021 22:12:07 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: Lost sim: SIM SWAP

chikenwoke — Wed, 23 Jun 2021 22:25:15 GMT

Thanks so much for this

Re: Lost sim: SIM SWAP

Anonymous — Wed, 23 Jun 2021 22:29:08 GMT

your welcome to public mobile

with a Beautiful Service

you will be very happy

Good Luck

Re: Lost sim: SIM SWAP

BKNS27 — Thu, 24 Jun 2021 00:13:30 GMT

@chikenwoke

You should log into your self serve account and click on View My Usage>Lost/Stolen Phone to cancel the old SIM.

Then tap Change SIM Card>follow the prompt.

Re: Lost sim: SIM SWAP

Anonymous — Thu, 24 Jun 2021 00:19:46 GMT

@BKNS27 : The Lost/stolen function doesn't "cancel the old SIM". It suspends the service. You can Resume the service afterwards with the same SIM. In this case, the OP would want to Resume the service on the new SIM if they suspended it as you rightly suggest.

Re: Lost sim: SIM SWAP

computergeek541 — Thu, 24 Jun 2021 01:54:56 GMT

@BKNS27 wrote:
@chikenwoke
You should log into your self serve account and click on View My Usage>Lost/Stolen Phone to cancel the old SIM.
Then tap Change SIM Card>follow the prompt.

In addition to @Anonymous information about how lost/stolen does not cancel a SIM card, self serve can no longer be used to change to a new SIM card. As mentioned earlier, a moderator's help is needed.

Re: Lost sim: SIM SWAP

Anonymous — Thu, 24 Jun 2021 02:37:09 GMT

@computergeek541 wrote:
@BKNS27 wrote:
@chikenwoke
You should log into your self serve account and click on View My Usage>Lost/Stolen Phone to cancel the old SIM.
Then tap Change SIM Card>follow the prompt.
In addition to @Anonymous information about how lost/stolen does not cancel a SIM card, self serve can no longer be used to change to a new SIM card. As mentioned earlier, a moderator's help is needed.

@computergeek541 : I was willing to accept that "follow the prompt" meant to follow the instructions there...to ask a moderator.

But that's just my interpretation. 🙂