topic Re: Service not working in Get Support

Service not working

Fo — Thu, 06 Jan 2022 07:36:43 GMT

Re: Service not working

darlicious — Thu, 29 Apr 2021 16:01:14 GMT

Ok we can help but we need a liitle more info. Reply to this message and type in more details. Did you just activate?

Re: Service not working

Anonymous — Thu, 29 Apr 2021 16:04:33 GMT

@Fo : So is this how you would start with a support call centre? Call up, navigate through the choices, listen to the elevator music because your call is very important to them, an hour later you get a person, and you say three words? That would leave them stammering and grasping for all the possibilities and asking which one.

If it's a language thing then use Google Translate and copy/paste the result into the bigger white text box.

Re: Service not working

Quigley — Thu, 29 Apr 2021 16:23:05 GMT

@Anonymous It's that they're shy and don't like public speaking. No? Yes? Who knows. Who's next? Calling #99. Calling #99.... Step right up and ask your question.

Re: Service not working

darlicious — Thu, 29 Apr 2021 16:26:12 GMT

@Quigley

Ask a question get a free jab!😃

Re: Service not working

Quigley — Thu, 29 Apr 2021 16:33:51 GMT

@darlicious Did you mean jab or hijab? Who wouldn't like a free hijab?

Re: Service not working

darlicious — Thu, 29 Apr 2021 16:34:16 GMT

@Quigley

Lol.....it was a play on words....like a free shot! Astra Zeneca anyone?

Re: Service not working

Quigley — Thu, 29 Apr 2021 16:44:21 GMT

@darlicious Good one! lol But I think we just scared the OP away! I'll still take that free jab and hijab if they're still available or do I have to wait 60 days for it to show up?

Re: Service not working

Spudster — Thu, 29 Apr 2021 23:03:37 GMT

@Fo

Try this step-by-step troubleshooting:

Toggle airplane mode off.
Power OFF your device, wait 1 minute, turn on and check for signal bars.
Check on account self-serve that your account status is "Active".
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages.
Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only.
Set network mode to Auto.
Reset network settings.
Update device software to latest version.
Perform a manual network selection.
Check that SIM card number matches the SIM card number in your phone. This requires Moderator assistance to confirm SIM# registered to account.

Re: Service not working

Celticwolf — Thu, 29 Apr 2021 18:46:48 GMT

It's probably a system issue. My phone service is out as we.

Re: Service not working

darlicious — Thu, 29 Apr 2021 19:08:14 GMT

@Celticwolf

Where are you? Is there a telus outage in your area?

Re: Service not working

popping — Thu, 29 Apr 2021 19:59:40 GMT

@Fo

PM community forum is not an average forum. You may not get any reply on your post for days in other forum. But, you will get a reply on this forum very quickly. Therefore, member should stay on this forum after posting a message. The members here will help you to solve your issue if you stay and provide more info. If your issue requires access to your account. members will advise you to contact moderator because moderators are PM employees and only moderator team can access your account.

Stay positive, test negative and have better and better days.

Re: Service not working

Marcamo01 — Thu, 29 Apr 2021 22:24:18 GMT

Re: Service not working

esjliv — Thu, 29 Apr 2021 23:17:12 GMT

@Marcamo01 wrote:
No

@Marcamo01 No?

What is this in answer to?

Re: Service not working

HALIMACS — Thu, 29 Apr 2021 23:28:40 GMT

@esjliv wrote:
@Marcamo01 wrote:
No
@Marcamo01 No?
What is this in answer to?

@esjliv

Seems like it's their answer to the thread topic, "Service not working" .

Since the OP was unnecessarily brief, perhaps @Marcamo01 decided to be equally as brief in reply.

I say, good on them.

Re: Service not working

hairbag1 — Thu, 29 Apr 2021 23:43:52 GMT

Re: Service not working

RosieR — Thu, 29 Apr 2021 23:51:21 GMT

^^^^ 🤣🤣🤣 good one @hairbag1