topic Re: PLEASE HELP!! in Get Support

PLEASE HELP!!

samanthakeizer — Tue, 04 Jan 2022 18:50:40 GMT

Hello I switched my plan online to the talk, text and data plan as I didnt have enough for the data this month. I had $38 in my account. The plan was $37. It took my balance but will not let me use my phone it keeps saying I dont have an active plan. It shows online my plan is active on the talk& text plan and it also does when you call *611 but still keeps saying I dont have an active plan when trying to call out. Please fix this ASAP I am pregnant and I have a severe ADHD child in kindergarden where I reiceve phone calls from the school. I need my phone please fix it.

Re: PLEASE HELP!!

Shutdown — Tue, 06 Jun 2017 14:01:31 GMT

I tagged a mod for you @Mary_M

Re: PLEASE HELP!!

Mary_M — Tue, 06 Jun 2017 14:17:51 GMT

Good morning @samanthakeizer,

thank you for reaching out to us!

I'm sorry to hear that your plan did not properly renew despite having the available balance on your account, please allow me to help. Can you send me your phone number via private message ?

Let's keep the conversation going 🙂

Mary

Re: PLEASE HELP!!

samanthakeizer — Tue, 06 Jun 2017 14:25:42 GMT

Thank you so much