topic Account log out for self serve in Get Support

Account log out for self serve

Chile — Thu, 06 Jan 2022 07:36:24 GMT

Hi.

I keep getting account logged out when signing in. I tried reset the password and still get the same message. Any suggestions?

Regards,

Re: Account log out for self serve

computergeek541 — Wed, 23 Jun 2021 02:26:42 GMT

@Chile wrote:
I keep getting account logged out when signing in. I tried reset the password and still get the same message. Any suggestions?

I have seen strange things likw this after logging in that sometimes can bw fixed without needing to log in again. Try refreshing the page. On a PC computer system, this can be done by pressing F5.

Re: Account log out for self serve

softech — Tue, 22 Jun 2021 19:13:35 GMT

sound like a browser issue more than system. Also I logged on ok today without issue multiple times.

did you try clearing the cache? trying different browsers (Chrome/Firefox/Edge...) ?

Re: Account log out for self serve

Anonymous — Tue, 22 Jun 2021 19:14:39 GMT

you can try it for a different Browser
and clear cache and cookies for any Browser,

and if you use a home internet please do one thing take it your power internet for about a minute and put it back, Restart your device is will help,

open your browser on your computer and do update check,

Re: Account log out for self serve

esjliv — Tue, 22 Jun 2021 22:30:43 GMT

@Chile wrote:
Hi.

I keep getting account logged out when signing in. I tried reset the password and still get the same message. Any suggestions?

Regards,

@Chile

If you had too many failed attempts, wait one hour before you try again.

When you do try, open a tab in incognito mode and access your Self Serve that way.

Re: Account log out for self serve

koronade — Thu, 08 Jul 2021 14:44:18 GMT

Same problem. Very difficult to know what to do

Re: Account log out for self serve

softech — Thu, 08 Jul 2021 14:45:59 GMT

@koronade which browser did you use?

did you try a second browser?

did you try to use your phone to logon?

Re: Account log out for self serve

esjliv — Thu, 08 Jul 2021 14:46:17 GMT

@koronade wrote:
Same problem. Very difficult to know what to do

Hello @koronade

Have you tried the Forgot your Password option?

If still issues ask Moderators to help:

1 - Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Moderators) by clicking on the bottom, right chat bubble.
OR
2 - Private message the moderators here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437