topic Plan change in Get Support

Plan change

Turnover55 — Thu, 06 Jan 2022 07:36:11 GMT

Hey I'm looking to upgrade my plan from the $45 to $50, I'm wondering if anyone knows whether or not your rewards transfer over when you change plans? Because currently I have 5 referral code rewards so I'm saving $5 per month right now. If I change my plan does that carry over as well or will I be stuck paying the full amount?

Re: Plan change

darlicious — Tue, 22 Jun 2021 09:19:57 GMT

@Turnover55

Any rewards or add on gifts go with the account not the plan. But which plan are you on that is $45? Is it a grandfathered plan?

Re: Plan change

cavemantoronto — Tue, 22 Jun 2021 09:21:57 GMT

@Turnover55 You keep the rewards after plan change.

Re: Plan change

darlicious — Tue, 22 Jun 2021 09:29:16 GMT

@Turnover55

I see you activated at this time last year so you are not on a plan that is grandfathered in with a certain feature or price that you could lose and not get back. Schedule a plan change on next renewal and you will safely change to your new plan with your rewards intact. You can look forward to your 1st loyalty reward appearing in the rewards section of your account. Happy 1st Anniversary with Public Mobile!

Re: Plan change

porcupine — Tue, 22 Jun 2021 10:27:05 GMT

yes all your rewards transfer

Re: Plan change

AE_Collector — Tue, 22 Jun 2021 14:04:31 GMT

While typically rewards transfer with plan changes, @darlicious enquired for a bit more info because there are rewards given on occasion with new plan promos that specifically DO say they will be lost if a plan change is done. Most of these rewards only run for the first 3, 6 or 8 months with PM but there are some that remain forever until a plan change is done. So always good to investigate a bit further before confirming that nothing will be lost.

AE_Collector