topic Re: Cellphone Lost in Get Support

Cellphone Lost

Phi29 — Tue, 04 Jan 2022 18:50:34 GMT

Hi,

I lose my Cell, what number should I call for support? I live in Montreal, Quebec.

Thanks.

Re: Cellphone Lost

Luddite — Sat, 01 Aug 2015 01:10:34 GMT

If you log into your self serve account, click on Plans and Add Ons, then Lost/Stolen Phone. Let us know if you give up looking for your phone, and decide to start up with a new one.

Re: Cellphone Lost

Luddite — Sat, 01 Aug 2015 01:13:37 GMT

Further, if you opened your account before Jan 27/2015 you are elligible to call tech support. If later, our online community will assist you.

Re: Cellphone Lost

Cyber — Sat, 01 Aug 2015 17:43:43 GMT

@Phi29,

I'm sorry to hear that you lost your phone.

You can temporarily disable your cellular service. This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.

You can also disable auto-pay (if configured) from your self serve account here.

To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"

To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.

I suggest you Telus (online only), Apple, Google Nexus, Microsoft, Staples, Best buy, Costco and Walmart

We hope that you will be back ASAP on Public Mobile !

Re: Cellphone Lost

Martin — Sun, 02 Aug 2015 06:06:30 GMT

Hello,

When you receive your new SIM card, remember to do the following: Log into your self-serve account and click Plans and Add-ons. Then, click Change SIM Card. After entering the new SIM card number, reboot your phone and your service should be restored almost instantly.

Cheers.