topic Re: can't send text message in Get Support

can't send text message

canadianfubar — Thu, 06 Jan 2022 07:35:59 GMT

can't send a text message and have tried iPhone and android

Re: can't send text message

computergeek541 — Tue, 22 Jun 2021 03:08:33 GMT

@canadianfubar wrote:
can't send a text message and have tried iPhone and android

In your messaging settings, try disabling iMessage and enable the SMS option. Are you saying using an iPhone device? And, are you saying that you have tried sending an SMS message from both an iPhone and a Android device or that you've tried sending messages to otehrs who use those type of devices?

Re: can't send text message

BlueB — Tue, 22 Jun 2021 03:08:46 GMT

@canadianfubar

...and on Android, try disabling RCS (Rich Communication Services).

If that doesn't fix it, let us know how you can't send a text message. For example, do you see an error? Can you make and receive calls?

Re: can't send text message

canadianfubar — Tue, 22 Jun 2021 03:23:30 GMT

I have tried sending from both types of devices. any time i try to send it comes back message failed. currently using an iPhone and have iMessage turned off and still no luck

Re: can't send text message

canadianfubar — Tue, 22 Jun 2021 03:24:31 GMT

can make and receive calls

Re: can't send text message

Anonymous — Tue, 22 Jun 2021 03:44:51 GMT

@canadianfubar : Other more expert Apple folks may have better answers than me but I seem to think there's something about registering to Apple servers or something. iMessage should absolutely be able to send regular SMS to anyone. Apple decided to also include the capability to send instant messages (not SMS texts) to other iMessage users that needs an internet connection. This is what trips many folks up.

Re: can't send text message

darlicious — Tue, 22 Jun 2021 04:17:53 GMT

@canadianfubar

Try this:

Turn iMessage and Facetime OFF, wait 5 minutes and turn ON.
Go to Settings >> General >> About: if a carrier update is offered install it.
Best setup for messages: Settings >> Messages >> iMessage ON, Send as SMS ON, MMS ON >> Send & Receive: should show your PM phone number and Apple ID email.
Confirm mobile data is actually working; e.g. web searches.

Re: can't send text message

canadianfubar — Tue, 22 Jun 2021 04:58:25 GMT

able to message iPhones. but still, get message failed to try to text android

Re: can't send text message

Anonymous — Tue, 22 Jun 2021 05:12:45 GMT

@canadianfubar : And you did all those settings in iMessage? Turn off wifi and turn off cell/mobile data. Then try sending a message to a phone number. Try a phone number that is used on an iphone and one that is used on an Android.

Re: can't send text message

esjliv — Tue, 22 Jun 2021 10:40:02 GMT

@canadianfubar wrote:
can't send a text message and have tried iPhone and android

@canadianfubar ,

Can you try another android recipient? To rule out the issue is not with the person you are sending to. OR is this happening to all android recipients?

Ensure, iMessage, SMS and MMS is enabled:

Other things to try:

Tap Settings > General > Reset > Reset Network Settings.

Go to Settings > Messages and turn iMessage off, then back on.

Or Try:

Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
On your iPhone first, sign back in to iMessage and Facetime.
Sign back in to iMessage and Facetime on your other devices.

Re: can't send text message

softech — Tue, 22 Jun 2021 10:48:37 GMT

Another way you can confirm if you are really sending out Text message ( SMS)

On Android: The chat bubbles are dark blue when Chat enabled or light blue when SMS/TXT are used

On iOS: Blue ones are sent using Apple's iMessage while Green are SMS