topic Re: no signal in Get Support

no signal

shorty1 — Thu, 06 Jan 2022 07:35:54 GMT

hey i was with bell and i just create an account with public mobile and activate my public mobile sim card...i enter my public mobile sim card in my phone and no signal...i cant call or text

Re: no signal

Anonymous — Tue, 22 Jun 2021 00:14:28 GMT

@shorty1 : iPhone? So you turned off the phone, inserted the SIM and turned it back on...any messages pop up?

Re: no signal

softech — Tue, 22 Jun 2021 00:15:06 GMT

PM uses the Bell and Telus cellular towers, so it shouldn't be an issue with network coverage

First, is your phone unlocked? what kind of phone is that?

You try a Network Reset yet? Another reboot?

Re: no signal

shorty1 — Tue, 22 Jun 2021 00:17:54 GMT

yes i had messaged if i wanted to switch from bell to public mobile

Re: no signal

softech — Tue, 22 Jun 2021 00:25:15 GMT

@shorty1 what kind of phone you have ?

Re: no signal

shorty1 — Tue, 22 Jun 2021 00:35:49 GMT

samsung

Re: no signal

shorty1 — Tue, 22 Jun 2021 00:37:33 GMT

Re: no signal

shorty1 — Tue, 22 Jun 2021 00:38:24 GMT

did restart and still cant call or text or receive call

Re: no signal

shorty1 — Tue, 22 Jun 2021 00:41:26 GMT

my phone is a vivo xl4 with Android

Re: no signal

darlicious — Tue, 22 Jun 2021 01:21:45 GMT

@shorty1

Does it show public mobile on top of your phones screen?

Re: no signal

Anonymous — Tue, 22 Jun 2021 01:34:16 GMT

@shorty1 : Did you transfer your number from Bell during the activation process here? If so, did you leave the Bell SIM in and respond to the transfer text?

Fully power down the phone, remove PM SIM, turn on phone, any messages pop up? Fully power down the phone again, insert PM SIM, turn on the phone, any messages pop up?

Vivo XL4 is from Blu...not Samsung. So what is the make/model/submodel of the phone you're trying to use?

Re: no signal

esjliv — Tue, 22 Jun 2021 01:53:13 GMT

@shorty1 wrote:
my phone is a vivo xl4 with Android

@shorty1

You phone "blu-vivo-xl4" should be compatible.

Can you try a Reset of your Network Settings of the Phone with the Public Mobile SIM card inside.

Is the phone locked to Bell? If so contact them to unlock it for you.

Check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: no signal

computergeek541 — Tue, 22 Jun 2021 02:01:50 GMT

@esjliv wrote:
@shorty1 wrote:
my phone is a vivo xl4 with Android
@shorty1

You phone "blu-vivo-xl4" should be compatible.

Can you try a Reset of your Network Settings of the Phone with the Public Mobile SIM card inside.

Is the phone locked to Bell? If so contact them to unlock it for you.

Check if your phone is blacklisted here:
https://www.devicecheck.ca/check-status-device-canada/

Canadian carriers don't sell Blu devices, nor have I heard of a Blu devices ever being sold as locked to any carrier elsewhere.

Re: no signal

Anonymous — Tue, 22 Jun 2021 02:05:57 GMT

@shorty1 : If it's a dual-SIM model, try the PM SIM in the other SIM spot.

Re: no signal

darlicious — Tue, 22 Jun 2021 02:29:01 GMT

@shorty1

Do you get any message at all? Try your pm sim card in another phone if you get nothing there as well then the moderators either need to reprovision your sim card or you got a dud and you will have to replace it and have the replacement cost credited to your account.

Re: no signal

popping — Tue, 22 Jun 2021 02:40:50 GMT

@shorty1 wrote:
hey i was with bell and i just create an account with public mobile and activate my public mobile sim card...i enter my public mobile sim card in my phone and no signal...i cant call or text

1. Have you received a welcome email from PM?

If not, your PM SIM card was not activated yet OR there is a typo on your email address during activation process.

2. If you activated you plan online, login to your PM self-serve account using your email address as the username and the password you provided during online activation.

If you can login to your account, your SIM card was activated. Otherwise, your SIM card was not activated yet.

Report result and we will provide next step.

Re: no signal

shorty1 — Mon, 30 Jan 2023 02:25:52 GMT

did you try a restart...if not make sure you are desactived with bell

Re: no signal

softech — Mon, 30 Jan 2023 02:30:04 GMT

@shorty1 wrote:
hey i was with bell and i just create an account with public mobile and activate my public mobile sim card...i enter my public mobile sim card in my phone and no signal...i cant call or text

@shorty1 wrote:
did you try a restart...if not make sure you are desactived with bell

@shorty1 you are the OP of this thread and you are suggesting solutions for yourself??

sorry, I am just confused

Re: no signal

shorty1 — Mon, 30 Jan 2023 02:32:08 GMT

sorry i am trying to help others and ill probably click suggestions solution by mistake

Re: no signal

shorty1 — Mon, 30 Jan 2023 02:33:25 GMT

click it by mistake sorry