topic Re: Block porting / Require verbal confirmation in Get Support

Block porting / Require verbal confirmation

Sandy_C — Thu, 06 Jan 2022 07:35:50 GMT

While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation.

Does Public Mobile offer the option of requesting a verbal confirmation before allowing my phone number to be ported to another telco?

Re: Block porting / Require verbal confirmation

Anonymous — Mon, 21 Jun 2021 22:32:12 GMT

@Sandy_C wrote:
While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation.

Does Public Mobile offer the option of requesting a verbal confirmation before allowing my phone number to be ported to another telco?

The account needs to be active, the SIM needs to be in a phone, the phone needs to be on and connected to here not in airplane mode, upon a port request - the system sends an SMS text to that SIM whereupon the recipient needs to reply YES to the text inside of 90 minutes to let the port go ahead.

Is that not sufficient? You sound pretty up on security and your privacy so this is good to know your opinion.

Re: Block porting / Require verbal confirmation

darlicious — Mon, 21 Jun 2021 22:59:47 GMT

@Sandy_C

As described by @Anonymous this is the newly implemented (earlier this year) industry standard for porting authorization. Your request would be impossible at pm as there is no phone support. You can initiate a port request by calling the telus porting department but a phone number still will not be released without replying YES within 90 minutes to the porting authorization text.

Re: Block porting / Require verbal confirmation

softech — Mon, 21 Jun 2021 22:53:36 GMT

@Sandy_C this is a system process. SMS reply within 90 mins is the confirmation the system need to get. adding verbal confirmation cannot be done.

Re: Block porting / Require verbal confirmation

esjliv — Mon, 21 Jun 2021 23:16:51 GMT

@Sandy_C wrote:
While I maintain unique passwords & security questions across my online accounts, I would like to add the security of NOT allowing my number to be ported without my verbal confirmation.

Does Public Mobile offer the option of requesting a verbal confirmation before allowing my phone number to be ported to another telco?

@Sandy_C

Regarding porting...see processes and helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection