topic Re: Samsung Galaxy Neo 5 text works but not phone calling in Get Support

Samsung Galaxy Neo 5 text works but not phone calling

sjbjoat — Thu, 06 Jan 2022 07:35:43 GMT

My boyfriend just switched from Fido to Public Mobile last night to his Samsung Galaxy Neo 5. They never sent and sms to his old account before activating. He can receive and send texts but the phone calling is not working. His phone is vital to his work. Any help please????

Re: Samsung Galaxy Neo 5 text works but not phone calling

Anonymous — Mon, 21 Jun 2021 15:22:24 GMT

@sjbjoat : Are you sure about incoming texts? Can he call out? Did he leave the Fido SIM in to wait for that text? Where does a call go? Is the Fido still working?

Re: Samsung Galaxy Neo 5 text works but not phone calling

sjbjoat — Mon, 21 Jun 2021 15:24:47 GMT

Yes sure about incoming texts. We did leave the fido sim in waiting for the sms which was never prompted and activated on line and did all steps and it said congratulations you are activated please put in your sim - which we did. Just tried calling from his phone to mine and it worked fine. When I try calling him, it goes straight to voice mail

Re: Samsung Galaxy Neo 5 text works but not phone calling

Anonymous — Mon, 21 Jun 2021 15:34:43 GMT

@sjbjoat : Which voicemail box? Fido or here? Maybe try another restart. So you left the Fido SIM in but never got a text? And is that Fido still active? It shouldn't be if incoming texts are working. Is the phone on DND? Is your number mysteriously 🙂 blocked? Is call forwarding all set to somewhere?

Re: Samsung Galaxy Neo 5 text works but not phone calling

sjbjoat — Mon, 21 Jun 2021 15:44:26 GMT

Just put in his old SIM and stuff came in including a text from Public Mobile saying that they did not received the confirmation to port the number - so asked to reply with 1 to get a new reinitiation. So likely should have received a text earlier but didn't wait long enough. However he still could send and receive texts and call out with the Public Mobile SIM and when you put that SIM in it says he is on Public Mobile. Have received the text now and have said YES. Can we switch SIMs now or should we wait?

Re: Samsung Galaxy Neo 5 text works but not phone calling

softech — Mon, 21 Jun 2021 15:47:34 GMT

@sjbjoat you need to call the Porting Support team to confirm the status. You likely will have to ask them to re-trigger the port process. In such case, make sure your FIDO sim is in the phone, wait for the text and rely YES within 90 mins.

I will private message you. Check the Community inbox (envelope icon on the top right)

Re: Samsung Galaxy Neo 5 text works but not phone calling

Anonymous — Mon, 21 Jun 2021 15:51:14 GMT

@sjbjoat : That text usually has a 90 minute window. Then the transfer attempt expires. It is puzzling that inbound texts worked in that time. How about that Fido account? Still active? Maybe leave the Fido SIM in until it stops working. Then you'd know. But you might need to contact the porting department.

Re: Samsung Galaxy Neo 5 text works but not phone calling

sjbjoat — Mon, 21 Jun 2021 15:53:38 GMT

I tried calling the port number from my phone and it doesn't connect. Does he have to use his phone? He could received texts from me and call out but when we put his Fido back in other texts came in that he had not received until then. Seems Fido is still working. So we should leave that SIM in? Seems FIDO is still the active one.

Re: Samsung Galaxy Neo 5 text works but not phone calling

Anonymous — Mon, 21 Jun 2021 16:14:36 GMT

@sjbjoat : hmm...yeah that number seems to go to some health nonsense thing. I guess all you can do is contact the moderators.

Re: Samsung Galaxy Neo 5 text works but not phone calling

esjliv — Mon, 21 Jun 2021 16:20:28 GMT

@sjbjoat wrote:
My boyfriend just switched from Fido to Public Mobile last night to his Samsung Galaxy Neo 5. They never sent and sms to his old account before activating. He can receive and send texts but the phone calling is not working. His phone is vital to his work. Any help please????

@sjbjoat

Reach out to Public Mobile's Moderator team here in order to transfer your existing number to Public Mobile.

Re: Samsung Galaxy Neo 5 text works but not phone calling

sjbjoat — Mon, 21 Jun 2021 16:21:39 GMT

Thanks - did have to use his phone on old SIM. seems ok now - but 4 digit pin was not validated when we set up - any idea how we can reset that 4 digit pin?

Re: Samsung Galaxy Neo 5 text works but not phone calling

Anonymous — Mon, 21 Jun 2021 16:24:16 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin, you're forgetting the do reset.
explanation to them nice Team and nice service.

Good Luck

Re: Samsung Galaxy Neo 5 text works but not phone calling

Anonymous — Mon, 21 Jun 2021 16:23:13 GMT

@sjbjoat : So the transfer completed? The YES worked? What was the time frame? Were you inside the 90 minutes? Insert the new SIM and the 4 digit PIN should arrive from 611.

Re: Samsung Galaxy Neo 5 text works but not phone calling

computergeek541 — Tue, 22 Jun 2021 01:41:39 GMT

@sjbjoat wrote:
Thanks - did have to use his phone on old SIM. seems ok now - but 4 digit pin was not validated when we set up - any idea how we can reset that 4 digit pin?

The only way to reset your account PIN is to ask the moderator to do it. Your PIN isn't usually needed to open a ticket.

Re: Samsung Galaxy Neo 5 text works but not phone calling

sjbjoat — Mon, 21 Jun 2021 16:25:51 GMT

Yes - about 30 minutes. The pin I am referring to is the one that my boyfriend set up when we activated the account and the port calling team said that it was not valid. So not sure how to reset THAT pin.

Re: Samsung Galaxy Neo 5 text works but not phone calling

BKNS27 — Tue, 22 Jun 2021 01:20:05 GMT

@sjbjoat

Keep in mind as of September 1, 2021. Any Android phone that is running Android 7.1.1 or older will not encrypted websites or apps.
This mean that the Samsung Galaxy Neo 5 can only be used as a phone.

Re: Samsung Galaxy Neo 5 text works but not phone calling

PJG1234 — Tue, 22 Jun 2021 02:05:27 GMT

So are you saying that the public mobile sim card cannot work for texts or anything else - just a phone?

Re: Samsung Galaxy Neo 5 text works but not phone calling

darlicious — Tue, 22 Jun 2021 02:15:30 GMT

@PJG1234

Not your sim card @BKNS27 is referring to the OS of your phone.

Re: Samsung Galaxy Neo 5 text works but not phone calling

PJG1234 — Tue, 22 Jun 2021 02:17:21 GMT

Yes I realize that - so what you are saying is that unless one gets a new phone with an OS higher than 7.1 their PM sim card will only function as a phone and won't do texts or data?

Re: Samsung Galaxy Neo 5 text works but not phone calling

computergeek541 — Tue, 22 Jun 2021 02:23:48 GMT

@PJG1234 wrote:
Yes I realize that - so what you are saying is that unless one gets a new phone with an OS higher than 7.1 their PM sim card will only function as a phone and won't do texts or data?

There's no such restriction when it comes to Public Mobile service and Android operating system version.