topic Re: Auto pay in Get Support

Auto pay

bikebums — Thu, 06 Jan 2022 07:35:36 GMT

Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously transferred number was not valid and tPublic changed my number, despite a successful transfer to Public. Anyone else had this bad of service...

Re: Auto pay

Anonymous — Sat, 24 Apr 2021 17:07:33 GMT

@bikebums : The 611 messages are just reminders that your plan is due for renewal.

What was the area code and prefix (not last 4 digits) of the phone number you wanted to transfer? If you don't mind us all knowing what area you're in.

Are you saying your number here is some new one and not your old one that you had intended to transfer in?

Re: Auto pay

hTideGnow — Sat, 24 Apr 2021 17:10:47 GMT

@bikebums Transfer number issue can be an issue from the source end, your previous provider. It might also be that you missed to reply SMS in the beginning. So, I wouldn't say it's PM's fault for that (But you are now good with your porting? You got your old number transferred here now?)

As to autopay, I suggest you try to "Replace the Card" option to replace to another card if it is possible. After it's is replaced, try to manually load some money into your account and see how it goes (the money you loaded will be used in the next renewal.)

Re: Auto pay

esjliv — Sat, 24 Apr 2021 17:33:30 GMT

@bikebums wrote:
Hi, I keep getting 611 messages saying my payment is due and instructions on how to set up auto pay. However, auto pay is already set up. This is the second month this has happened. In addition, after my first full month I was told my previously transferred number was not valid and tPublic changed my number, despite a successful transfer to Public. Anyone else had this bad of service...

@bikebums those 611 message are normal. Just ignore them if you're already registered for autopay and your services are working.

If you tried to port/transfer over a number to Public Mobile and for some reason you no longer have that number...perhaps a failed port.

If this is what you are describing, I would contact the Moderators to ask them to initiate the port again: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

OR if it is a provider you can do yourself, that option is a available in your Self Serve account under "Change number" option.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Auto pay

darlicious — Sat, 24 Apr 2021 19:14:41 GMT

@bikebums

Enter your phone number at the link below to see if your number is transferable to telus/koodo/pm as some areas in Canada do not have a telus exchange to be able to transfer to from a different provider.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Auto pay

bikebums — Sat, 24 Apr 2021 22:11:50 GMT

Funny, I fail to see a reminder of payment when I have Auto Pay. Oh well, as long as it works I guess. Just a bit nerve racking and irritating because it makes me check my account every month. I’m someone who has a phone that I don’t want to babysit.
Regarding my number, yes I got a new number from Public after I had already successfully transferred my Rogers number. I used that number for 1 month and then it was changed.

Re: Auto pay

bikebums — Sat, 24 Apr 2021 22:13:44 GMT

Strange though as my number worked for a month... Doesn’t matter to me as not many people had my previous number.

i don’t want to change my card so hopefully the messages stop and I don’t need to babysit my account for much longer.

Re: Auto pay

bikebums — Sat, 24 Apr 2021 22:15:35 GMT

Thanks for all the input. We’ll see how it goes and if I stay with Public. Honestly had no such issues with my previous provider though.

Re: Auto pay

Anonymous — Sat, 24 Apr 2021 22:20:24 GMT

The changed number is rather curious. I'd investigate that further. ie. does your old service still work? Are you still being charged? It shouldn't just change on its own.

As for the texts, there's the reminder just before renewal. Then a couple of success after renewal. You don't generally need to do anything. I would use the before as a hmm alright I'll be on the lookout for anything odd in the next day or two. Then you get the success texts and you can relax again.