topic Re: Sim Card Swap in Get Support

Sim Card Swap

vanessawhite — Thu, 06 Jan 2022 07:35:30 GMT

I keep trying to create a ticket and get an error trying to log in. Is anyone else having this issue?

Re: Sim Card Swap

Anonymous — Fri, 23 Apr 2021 22:06:50 GMT

@vanessawhite- Have you tried with another browser, or tried clearing browser cache, or using browser in Incognito / private mode? Sometimes that helps.

Re: Sim Card Swap

esjliv — Fri, 23 Apr 2021 22:06:54 GMT

@vanessawhite wrote:
I keep trying to create a ticket and get an error trying to log in. Is anyone else having this issue?

@vanessawhite Only Moderators can change SIM card numbers now.

IF you are having issues with SIMon bot use method #2 below.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Sim Card Swap

Anonymous — Fri, 23 Apr 2021 22:08:20 GMT

@vanessawhite : The first log in part is with your community login. Then the verification part has as an option to ask for your self-serve login.

Re: Sim Card Swap

RosieR — Fri, 23 Apr 2021 23:07:50 GMT

ooops already accepted solution

Re: Sim Card Swap

HALIMACS — Fri, 23 Apr 2021 23:02:05 GMT

@vanessawhite

To protect customers from SIM swap fraud, Public Mobile has temporarily disabled all online SIM swaps through Self-serve.

To change your SIM card, please submit a ticket here