topic Re: Is unable to receive calls in Get Support

Is unable to receive calls

lezah05 — Thu, 06 Jan 2022 07:34:59 GMT

Please advise

i bought a new phone, installed the. SIM card from my old phone

Luddite — Wed, 21 Apr 2021 19:25:55 GMT

esjliv — Wed, 21 Apr 2021 19:44:19 GMT

@lezah05 wrote:
Please advise
i bought a new phone, installed the. SIM card from my old phone

Try rebooting your phone, and also try going into airplane mode for a few minutes, then back to regular mode.

If you have NO other services:

Is your phone a 'new to you' phone that could be locked to its previous provider? If so the previous provider and unlock it of you.
Check if the phone is blacklisted: https://www.devicecheck.ca/check-status-device-canada/

HALIMACS — Wed, 21 Apr 2021 23:53:33 GMT

@lezah05 wrote:
Please advise
i bought a new phone, installed the. SIM card from my old phone

I presume you are an EXISTING public mobile account holder simply upgrading your device.

There is one of a few things that could be an issue if the 'new' phone isn't working using an existing PM SIM card which has active service:

the new phone isn't compatible on Public Mobile's network (unlikely, but possible)
the new phone was blacklisted, meaning it was reported lost/stolen either by an individual or perhaps by a prior carrier who had supplied it to a customer who maybe had stopped paying for it
you may be using the wrong SIM size adapter to conform to the new phone's SIM slot tray
the new phone may need it's network settings updated or manually selected to be Public Mobile and not defaulted to a prior provider (if device was used, but is 'new' to you)