topic Re: Old number New SIM card in Get Support

Old number New SIM card

reynold59 — Tue, 04 Jan 2022 18:50:26 GMT

Can I used my old PM number on my new SIM card?

Re: Old number New SIM card

Cyber — Fri, 31 Jul 2015 18:22:38 GMT

Does your old PM number is currently on an ACTIVE account ?

If you're able to login to that account who has your old PM number, you only have to update SIM card serial number then you're good to call !

Re: Old number New SIM card

Martin — Sun, 02 Aug 2015 08:50:45 GMT

Hello,

To add to the above, if logging into your self-serve account is possible, and if the first page shows that your service status is active, click Plans and Add-ons. Then, click Change SIM Card. After entering your new SIM card number, reboot your phone, and you should have instant service.

Cheers.

Re: Old number New SIM card

reynold59 — Thu, 06 Aug 2015 19:44:09 GMT

Thanks so much for your answer, however my PM number is inactive , and when I try to log on I get a message say no account found and I should go to PM community for answers .
What can I do now?

Re: Old number New SIM card

makkahn28 — Thu, 06 Aug 2015 19:47:04 GMT

Hi. How long has your account been inactive? if before 90 days, just top-up, and away you go. No hassles. If after 90 days, Then all is lost permanantly.

Re: Old number New SIM card

makkahn28 — Thu, 06 Aug 2015 19:48:13 GMT

Is your account still active? Are you on a Grandfathered plan, or on the NEW Buffet-Style Pick and check-Out Plan(s)?

Re: Old number New SIM card

makkahn28 — Thu, 06 Aug 2015 19:50:03 GMT

Have you also set up your Self-Serve Account Yet? If Not, that's why. Setting Up a Self-Serve Account is very easy, simple, and grants you 24/7 access to your account info when you want to

Re: Old number New SIM card

Martin — Thu, 06 Aug 2015 23:46:38 GMT

Hello,

If you have gone 91 days or longer since an unpaid due date, your self-serve account and SIM card were deactivated, and your phone number lost forever. If this applies to you, you must register as a Beta invitee. Click Order a SIM Card on this site's home page. Another page will open with a laboratory setting and a box in which to enter your email address. In approximately 1 month, you will receive an invitation and code by email. Then, after about two weeks, you will receive a SIM card. There is no faster way to become a Public Mobile customer again.

Re: Old number New SIM card

reynold59 — Fri, 07 Aug 2015 00:07:11 GMT

Thank you for you answer, What number do I call to top up my account , I don't have my PM phone it was lost.
Reynold

Re: Old number New SIM card

makkahn28 — Fri, 07 Aug 2015 00:12:38 GMT

Hi. PM No longer has a CALL CENTER for NEW Clients. BUT, *611 can still be used to PAY via Voucher ONLY

IF CC is NOT Registered, *611 CANNOT be used to make payments or Purchase Add-Ons, like Data, Long-Distance, ETC.

Public Mobile's Self-Serve is also another WAY to Pay as well

Re: Old number New SIM card

makkahn28 — Fri, 07 Aug 2015 00:13:52 GMT

You CAN DIAL 1-855-4Public as well, PAYMENTS ONLY, or Add-On Purchases, JUST NO Call Center Assistance

Re: Old number New SIM card

Luddite — Fri, 07 Aug 2015 00:30:52 GMT

Reynold: two questions:

1) when did you last make a payment, or activate a voucher?

2) when did you receive the SIM card you are trying to activate?

Everyone needs to know this to help you properly.

Re: Old number New SIM card

makkahn28 — Fri, 07 Aug 2015 00:35:48 GMT

Excellent Point