topic Re: swap sim card in Get Support

swap sim card

bh2 — Thu, 06 Jan 2022 07:34:41 GMT

Re: swap sim card

HALIMACS — Wed, 21 Apr 2021 01:58:57 GMT

If you're needing to associate a new SIM card with the same service, you will need to contact the moderators for this.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Messaging from public mobile is following:

To protect our customers from SIM swap fraud, we have temporarily disabled all online SIM swaps through Self-serve. To change your SIM card, please submit a ticket here

Re: swap sim card

Dunkman — Wed, 21 Apr 2021 01:51:45 GMT

@bh2

Any specific question?

You will need to contact moderator for swapping SIM cards.

See below link:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

There is a link to submit ticket for swap SIM. You will need to verify your account, etc.

Re: swap sim card

Anonymous — Wed, 21 Apr 2021 01:53:51 GMT

@bh2 : Orrrr....are you wondering about moving a SIM from one phone to another? See how much more meaningful it would be if you provided some more context.

Re: swap sim card

Quigley — Wed, 21 Apr 2021 01:59:14 GMT

@Anonymous Then it won't be as much fun or interesting to solve, now would it.

Re: swap sim card

Spudster — Wed, 21 Apr 2021 02:03:52 GMT

Nah, I'm with @Anonymous on this.

These fragmented questions which could mean MANY things should be unlisted until an OP gives the community the courtesy of knowing what's really being asked... especially when the OP is unresponsive after posting them...

Re: swap sim card

Quigley — Wed, 21 Apr 2021 02:07:24 GMT

@Spudster It's just that the OP is shy and english an't there first language. That's all.

Re: swap sim card

Anonymous — Wed, 21 Apr 2021 02:08:53 GMT

@Spudster : All too frequently. Within 3 minutes he had his likely answer. And maybe he's done and good and gone. So wouldn't it be nice if these kinds of posters replied with something or clicked the big black box. But he also may have little expectation of getting a reply so quickly. We get many newbs being wowed and saying as much after asking something and getting such a fast reply.

Re: swap sim card

HALIMACS — Wed, 21 Apr 2021 02:15:37 GMT

You're good, @Quigley

You discerned that from:

"Re: swap sim card"

🤣🤣🤣