topic How do I reset my data in Get Support

How do I reset my data

Carlos3 — Tue, 04 Jan 2022 18:50:24 GMT

I maxed out my data this month and read online that if you pay before the auto pay date the data will reset. I just paid and now it says I have 120 dollars available but it didn't apply the payment and my data hasn't reset. Please let me know how to reset my data.

Thanks in advance

Re: How do I reset my data

Mana — Sun, 04 Jun 2017 19:43:15 GMT

@Carlos3, I don't think you can just reset your data limit during your billing cycle. If you ran out of data and need more, you can always buy a data add on.

Re: How do I reset my data

will13am — Sun, 04 Jun 2017 20:08:23 GMT

@Carlos3, yes you can early renew your current plan to get more data. You need a moderator to do it for you. If you have never contacted a moderator before, refer to the following links for information on private messaging and how to contact a moderator.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Here's the link discussing the workaround that only a moderator can do to make it happen.

http://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Early-renewal-of-data-only-plan/td-p/74631

Re: How do I reset my data

Samianauman — Sun, 04 Jun 2017 20:28:01 GMT

Agreed with willam
We had few earlier post from other op. It won't reset automatically or just to top up if you need data and renewal is close by and you don't mind early renewal then contact mod they can manually reset your plan for you.

Re: How do I reset my data

will13am — Sun, 04 Jun 2017 21:03:04 GMT

@Samianauman wrote:
Agreed with willam
We had few earlier post from other op. It won't reset automatically or just to top up if you need data and renewal is close by and you don't mind early renewal then contact mod they can manually reset your plan for you.

I agree with @Samianauman for agreeing with me.

Re: How do I reset my data

Mana — Sun, 04 Jun 2017 21:19:17 GMT

@Samianauman If you early renew or reset your billing cycle, you may get your data reset but wouldn't you lose the money you had paid for the end of original billing cycle?

Re: How do I reset my data

Samianauman — Sun, 04 Jun 2017 21:31:43 GMT

@Mana
sure you do. It's only good if someone close to renewal date lets say have 10 or 15 days but data been used up all aloted. Then its worth it compare to 30 dollars for 1gb then its better to renew and change your billing cycle even though you will lose 10 or 15 days that you paid already. But you will be able to reset your plan with fresh data usage. Depends on op need how desperately they need data.