topic Re: Auto pay in Get Support

Auto pay

JAL123 — Thu, 06 Jan 2022 07:34:38 GMT

My payment is set for tomorrow But my Plan expired today for some reason How can I fix this

Re: Auto pay

LurganIeUk — Wed, 21 Apr 2021 01:02:04 GMT

That’s the norm. Nothing to worry about. The status will change when your payment goes through. Service should remain during the process.

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:01:30 GMT

Problem is I need phone for work

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:02:11 GMT

I need my phone for work tonight so doesnt help

Re: Auto pay

LurganIeUk — Wed, 21 Apr 2021 01:03:24 GMT

Can you still make and receive calls?

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:03:57 GMT

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:04:33 GMT

No I cannot

Re: Auto pay

esjliv — Wed, 21 Apr 2021 01:04:35 GMT

@JAL123

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" Button
Then, Select Resume/Reactivate Service
Reboot your phone.

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:07:17 GMT

There is funds in my account

Re: Auto pay

LurganIeUk — Wed, 21 Apr 2021 01:07:22 GMT

Or do a manual top up of plan cost plus taxes.

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:09:20 GMT

Re: Auto pay

LurganIeUk — Wed, 21 Apr 2021 01:10:03 GMT

Contact a MOD here. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give your name, number and account number.

Re: Auto pay

JAL123 — Wed, 21 Apr 2021 01:10:29 GMT

Tried that told me there was money in my account and would not accept payment. As I had fund I am using Camp internet to chat as I have no phone capabilities

Re: Auto pay

esjliv — Wed, 21 Apr 2021 01:11:00 GMT

@JAL123 wrote:
There is funds in my account

@JAL123 can you hit the resume/activate button?

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume/Reactivate Service

What does it say when you call 611 ? Can you top up your account?

Re: Auto pay

esjliv — Wed, 21 Apr 2021 01:16:52 GMT

@JAL123 wrote:
Tried that told me there was money in my account and would not accept payment. As I had fund I am using Camp internet to chat as I have no phone capabilities

@JAL123 have you used this method before for payment?

Re: Auto pay

darlicious — Wed, 21 Apr 2021 01:29:40 GMT

@JAL123

Use the lost/stolen function to force the system to take your payment. Suspend your service. Log out/in. Resume your service. Log out and reboot. This should restart your service.

Re: Auto pay

LurganIeUk — Wed, 21 Apr 2021 01:41:48 GMT

@JAL123 wrote:
Tried that told me there was money in my account and would not accept payment. As I had fund I am using Camp internet to chat as I have no phone capabilities

In the interim. If you have wifi.,....get a Fongo account. Canada Wide calling inbound/outbound. All free including inbound texts. Cost starts if you want out bound texts.

Re: Auto pay

gpixel — Wed, 21 Apr 2021 01:51:27 GMT

@JAL123

are you camping?

maybe your phone simply does not have service where you are... your account is renewing today because you live in b.c. public is based on the eastern time zone. I would leave your account alone. the system will withdraw the funds @12:00am. your plan/data will renew @9:00pm today

Re: Auto pay

LurganIeUk — Wed, 21 Apr 2021 01:59:04 GMT

@gpixel

I don't see that @JAL123 lives in BC. We can't all live in the best place in the universe!!

I think @JAL123 may be in a work camp possibly.

Re: Auto pay

Anonymous — Wed, 21 Apr 2021 02:00:23 GMT

@gpixel : While yes it would seem that 9pm PT is when the term ends in BC. But it's also just as well to say that most everything runs on ET around here. So even in NL, the thing renews at 1:30am NL.