topic Re: Moved - Long Distance in Get Support

Moved - Long Distance

willie444 — Tue, 04 Jan 2022 18:50:20 GMT

I recently moved from Calgary AB to Innisfail AB and people in my new current local area have to dial long distance to call. Can I change this without changing my number?

Re: Moved - Long Distance

will13am — Sun, 04 Jun 2017 01:52:09 GMT

You should be able to go into the self serve portal and use the change number option to select one with a local area code. Use the select new number option. Take a look at the very informative link.

http://productioncommunity.publicmobile.ca/t5/Self-Serve/How-can-I-change-my-phone-number/td-p/15999

Re: Moved - Long Distance

NDesai — Sun, 04 Jun 2017 04:55:03 GMT

No way around this without changing your number. People who call you need provincewide or Canada wide calling.

Re: Moved - Long Distance

Samianauman — Sun, 04 Jun 2017 05:51:04 GMT

Unfortunately you won't be able to without changing your current number. You have a option to change your number to your new location but if someone calling you need a Canada wide calling, if they don't live in same province as you are or they will get a long distance charges. And for you same rules once you update your number then you will also need a Canada wide plan or long distance add-on to make out of province calls you won't get long distance charges because you won't be able to call since pm is all about pure prepaid.
But if you do have a data plan then you can download third party app like hangout dialer then call over Wi-Fi or data for long distance and other end still receive your actual current number.

Re: Moved - Long Distance

computergeek541 — Sun, 04 Jun 2017 07:08:23 GMT

Sorry, but this isn't possible. A Calgary-based phone number cannot be changed to belong to another city. That phone number will forever be a Calgary phone number. If you want a phone number that is local for other people to call you from Innisfail, you have no choice but to change your phone number.

Re: Moved - Long Distance

Raven_Jet — Sun, 04 Jun 2017 12:37:32 GMT

That's correct, you will need to change your number all together. You can't just change the area code and keep the same number.

Re: Moved - Long Distance

kav2001c — Mon, 05 Jun 2017 03:11:29 GMT

@willie444 Innisfail falls under the Red Deer local calling area

So dialing a Calgary number would be long distance

Only way around it is to change your number (or let others dial long distance if they have free province wide plans; good way to promote some refers to Public)

Re: Moved - Long Distance

stonechucker — Mon, 05 Jun 2017 12:54:18 GMT

Remember, local calling areas are not the same as province-wide calling packages.

If your friends do not have a calling plan capable of calling you at no cost, they will incure long distance charges in some fashion, even if you are on a province wide calling plan.

I have a 226 number in Ontario, but I still must dial long distance to reach some other 226 area codes numbers, and all the other area codes also, however as I'm on a province-wide plan, I do not incur the extra charges.