topic Re: Sim card not working in Get Support

Sim card not working

abbymurphy — Thu, 06 Jan 2022 07:34:17 GMT

Just activated my new sim card and it is not working.

Re: Sim card not working

softech — Fri, 18 Jun 2021 19:34:14 GMT

@abbymurphy what is the message showing on the screen?

did you try to reseat your sim once again?

Also for the activation , you confirmed that PM took the money from the credit card yet?

Re: Sim card not working

abbymurphy — Fri, 18 Jun 2021 19:34:49 GMT

Says not registered on network when i try to make a phone call

Re: Sim card not working

softech — Fri, 18 Jun 2021 19:36:50 GMT

@abbymurphy do you see Public Mobile showing on the top of the screen?

also, you confirmed PM took money out of the CC?

try reseat the sim and see.

Re: Sim card not working

abbymurphy — Fri, 18 Jun 2021 19:42:02 GMT

I do not see PM at the top of the screen.

Yes credit card has been charged.

How do i reset a Sim?

Re: Sim card not working

softech — Fri, 18 Jun 2021 19:44:58 GMT

to reseat the sim, power off phone, take the SIM out, wipe it clean, put it back in and power up

what kind of phone is yours?

If iPhone, do this:

1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart.

Re: Sim card not working

abbymurphy — Fri, 18 Jun 2021 20:07:00 GMT

Tried the reset you suggested

I have a Samsung S10

Re: Sim card not working

softech — Fri, 18 Jun 2021 20:10:34 GMT

There should not be much to do with S10.. as long as you phone is unlocked

There seems to be an activation delay this afternoon. more posts than usual. You might want to wait out another hours or two, but reboot your phone every 15 mins to get the latest..

or you can also contact mod and have them look into it right a way

(After you open a ticket with mod, please monitor your Community inbox, envelope on the top right. Mod will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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Re: Sim card not working

abbymurphy — Fri, 18 Jun 2021 20:18:18 GMT

Thank you for all of your assistance. I have also submitted a ticket to MOD, just waiting now.

I will wait it out and hope things change in the next couple of hours.

Re: Sim card not working

Anonymous — Fri, 18 Jun 2021 20:19:38 GMT

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

Good Luck

Re: Sim card not working

softech — Fri, 18 Jun 2021 20:23:06 GMT

@abbymurphy from another member who got a response from mod: - looks like it's a nationwide issue with account creation but should be solved within 24 hours.

Re: Sim card not working

esjliv — Fri, 18 Jun 2021 23:38:13 GMT

@abbymurphy wrote:
Says not registered on network when i try to make a phone call

@abbymurphy

Is your phone locked to its previous provider?

Contact your previous provider to unlock it for you.

You will need your imei number, dial *#06# to get it.

Check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/