topic Re: SIM card change in Get Support

SIM card change

Ugacan03 — Thu, 06 Jan 2022 07:34:16 GMT

Hello I can’t self serve , I wanted to change my SIM card

Re: SIM card change

computergeek541 — Tue, 20 Apr 2021 01:40:55 GMT

@Ugacan03 wrote:
Hello I can’t self serve , I wanted to change my SIM card

This option is no longer available in self serve. Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "SIM card swap".

Re: SIM card change

esjliv — Tue, 20 Apr 2021 01:52:06 GMT

@Ugacan03 wrote:
Hello I can’t self serve , I wanted to change my SIM card

@Ugacan03 if you are simply changing phones then just remove the SIM card from one phone and place it in the other phone. Depending on same or different SIM size slot you may need to remove or add the outer parts.

If you lost your existing SIM or it is damaged in some way then, yes as @computergeek541 mentions, only Moderators are able to swap SIM numbers on Public Mobile accounts now.

If SIMon bot is giving you issues you can also use this link to

Private Message to Public Mobile Moderators (PM Customer Service Representatives)