topic Re: Data issues in Get Support

Data issues

Dieden55 — Tue, 04 Jan 2022 18:50:16 GMT

Pretty well giving up with the data, can you guys credit my account back the $50. I've already lost out on $20 changing to this data after following all PM instructions from checking first to changing apn. This is completely unacceptable, I've only been 3 days so far, and I'm really not impressed

Re: Data issues

mimmo — Sat, 03 Jun 2017 14:54:34 GMT

data works. as long as you have purchased it in your plan.

what phone are you using? if its an LG g4 or g5 you might need to do a factory reset. iphone4 you need to get seting from a website and uploa a config file.

sometimes you need to delete all past apn setting put in the new apn and reboot the phone.

have you tried your sim in a different phone?

Re: Data issues

Samianauman — Sat, 03 Jun 2017 15:12:26 GMT

Try few things
Remove your sim turn off phone insert sim and restart.
If you using iPhone try network reset option by going setting general scroll down all the way and reset its usually fix iPhone issue. If not then fullbackup and go for factory reset.
For android update us model and make we can suggest according to make and model.
Also try your sim in other phone if available to check if its service or hardware issue.
If nothing help then send a .msg to mod they will look after you
But try those suggestion
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Data issues

Mana — Sat, 03 Jun 2017 23:54:21 GMT

Hi @Dieden55,

Sorry to hear about your trouble. If you can please provide some more information such as:
- the phone you are using

- what apn settings you have entered

- what troubleshooting you have done so far

This will help community memebers to try helping you reslove your problem.

Thanks

Re: Data issues

will13am — Sun, 04 Jun 2017 01:57:55 GMT

@Dieden55, sorry to hear about your troubles. You can't blame the service for what is pretty much a user error. Others on this service are able to set up their phone to receive data. If you cannot get it done yourself, you cannot blame the provider. This is a no frills, self serve service. The community here is very helpful. So, if you can describe in greater detail what setting you have on your phone, maybe include some screen shots, we will try to help you through the difficulties.

Re: Data issues

srlawren — Mon, 05 Jun 2017 20:06:42 GMT

I asked @Dieden55 for make and model on Friday and has not responded. This is definitely useful information. However, he or she has posted after that they they tried their SIM in two other unlocked phones and also had no luck with data. This likely indicates a faulty SIM card or an account issue. @Dieden55, have you contacted a community moderator (Public Mobile support employee) via private message yet? They can check your account and if all looks good there, send you a new SIM card free of charge.