topic Cannot make calls in Get Support

Cannot make calls

Karenchen — Thu, 06 Jan 2022 07:34:12 GMT

Hi, my phone is unable to make, but no problem with receiving and text for a while.plz help me to fix it.thx

Re: Cannot make calls

hairbag1 — Mon, 19 Apr 2021 22:47:22 GMT

* Have you had PM service until recently ?

* Do you have a plan with limited calling and you've run outta minutes ? If so, you'll need the $5 / 500minutes of Canada wide calling add-on for service until your plan renews itself.

EDIT...or do you just have problems with sending texts ?

Re: Cannot make calls

esjliv — Tue, 20 Apr 2021 01:02:17 GMT

@Karenchen wrote:
Hi, my phone is unable to make, but no problem with receiving and text for a while.plz help me to fix it.thx

@Karenchen ,

If you are on a limited minutes plan, check if your Minute Line Item is showing in your Overview tab in your Self Serve account (as @hairbag1 posts).

If you are on a Unlimited calling plan, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

If no trouble shooting is helping and you still have minutes left....then maybe try your SIM in another phone and see if calling out works.

Re: Cannot make calls

Karenchen — Tue, 27 Apr 2021 18:09:51 GMT

yeah, you are right. the limited phone times used up. Now it is NP. Thank you so much. I will take care of it form on. Karen

Re: Cannot make calls

darlicious — Tue, 27 Apr 2021 18:22:27 GMT

@Karenchen

The $5/500 min canada wide calling add on is great value and most users of the $15 plan add this to their accounts. Its a one time purchase that stays on your account rolling over each 30 day cycle until completely consumed. It will kick in whenever you use up your 100 outgoing plan minutes.

To purchase make sure you have or add at least $5 to your account balance. Then go to the plans and add ons page and scroll down to the add ons section. Review the choices carefully and choose the $5/500 min add on by ticking ( 1 ). Then scroll down to the bottom of the page and submit and confirm your purchase. The add on will then appear at the bottom of your overview page with a minute counter........0/500 min. Log out and reboot your phone if necessary.