topic Re: Phone issues in Get Support

Phone issues

lorris — Thu, 06 Jan 2022 07:33:56 GMT

is there any way to reach the service provider directly?

I'd like to report the issue that someone called me 7 times but my phone only said 4 missed calls.

Re: Phone issues

Triguy — Fri, 18 Jun 2021 14:06:38 GMT

The only way to contact a moderator is by submitting a ticket.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Phone issues

BlueB — Fri, 18 Jun 2021 14:16:05 GMT

@lorris

Welcome to the Public Mobile community! 🙂

What happened with the 3 "missing" calls? I'd ask what s/he saw/heard/etc, for example, did it go straight to voice mail? Sometimes if you're in a place of poor signal or an outage of some sort, calls won't get to you either. Can you tell us a bit more? When did you activate?

We're users helping users here, and one advantage of this is quicker response and also we may be able to help you find a solution because often, problems aren't necessarily account-specific. If you feel like your account wasn't set up properly at all, then you'd need to reach them.

As a budget provider, in-person support is not available. However, you can always reach a Moderator (staff!) by opening a Ticket via the SIMon chatbot (chat bubble, lower-right corner) or message them here.

Re: Phone issues

benfatto — Fri, 18 Jun 2021 14:45:24 GMT

@lorris Have you recently transferred your number to PM?

Re: Phone issues

LurganIeUk — Fri, 18 Jun 2021 15:00:20 GMT

Who said there were 7 calls?

Check your account for activity.

Do the recent calls show as 1 call per number or does one line consolidate more than one call?

Re: Phone issues

esjliv — Fri, 18 Jun 2021 23:12:17 GMT

@lorris wrote:
is there any way to reach the service provider directly?

I'd like to report the issue that someone called me 7 times but my phone only said 4 missed calls.

@lorris

Could it be possible the caller misdialed?

As @LurganIeUk asked, check your call history on your Self Serve account and see if the calls are listed there.

Re: Phone issues

darlicious — Sat, 19 Jun 2021 06:56:50 GMT

@lorris

Your daily usage pages will only show calls that went to voicemail. Those calls will be listed as your phone number being forwarded to the pm voicemail number for your area. Missed calls will not be listed.

Re: Phone issues

Doomsday — Sun, 20 Jun 2021 22:13:41 GMT

Hello,

Public mobile does not have a service desk.

This is how they can give you prices this low.

If you need more assitance, contact a moderator

https://www.publicmobile.ca/en/qc/get-help/articles?category=customer-support&subcategory=contact-a-moderator

Good luck