topic Re: What is the phone number for customer service? in Get Support

Re: What is the phone number for customer service?

Shaneryan1980 — Thu, 06 Jan 2022 07:33:47 GMT

I need my PUK number so I can unlock my sim. I locked by mistake. My public mobile number is ***************

*********************************************

Re: What is the phone number for customer service?

fujiyama — Mon, 19 Apr 2021 09:35:40 GMT

@Shaneryan1980 : Please edit your post to delete ALL of your personal info! This is a public forum everyone can see what you wrote.

Click the 3 vertical dots at the top right of your post and select "Edit Reply"

Re: What is the phone number for customer service?

hTideGnow — Mon, 19 Apr 2021 12:06:03 GMT

@Shaneryan1980 you need to open a ticket with Mod to get the code. Mod usually reply quick .

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What is the phone number for customer service?

BlueB — Mon, 19 Apr 2021 13:09:59 GMT

@Shaneryan1980 - As I'm sure you're discovering, Public Mobile doesn't have a phone number for customer service. Under Telus, Public Mobile is the "no frills" basic service so the majority of support is done through the Community forums here.

To reach Public Mobile staff for account-specific help (including your PUK code, etc), you'll need to go through the SIMon chatbot by clicking on the Chat bubble (lower-right corner of your screen) to open a ticket, or message the Moderator Team directly...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Personally, I've had very quick responses with online support so hopefully you will too! 🙂

Re: What is the phone number for customer service?

HALIMACS — Mon, 19 Apr 2021 13:26:09 GMT

@Shaneryan1980

Best way to get the proper ticket to moderators is to click on white bubble lower right and type:

"Need PUK"

then, follow precise onscreen directions towards submitting a ticket.

Re: What is the phone number for customer service?

esjliv — Tue, 20 Apr 2021 01:16:39 GMT

@Shaneryan1980 wrote:
I need my PUK number so I can unlock my sim. I locked by mistake. My public mobile number is ***************
*********************************************
*********************************************
*********************************************
*********************************************

@Shaneryan1980

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.