topic Re: I did not get my data for April in Get Support

I did not get my data for April

msashakil — Thu, 06 Jan 2022 07:33:45 GMT

I exhausted my data limit for the last billing cycle. And this month I see no data added in my account. I use auto pay.

Re: I did not get my data for April

popping — Mon, 19 Apr 2021 03:36:35 GMT

@msashakil wrote:
I exhausted my data limit for the last billing cycle. And this month I see no data added in my account. I use auto pay.

What is your renewal date on your account?

What is your account status?

Re: I did not get my data for April

msashakil — Mon, 19 Apr 2021 04:08:02 GMT

Renewal is 4th of every month. Account says I used all of my data, but I didn't get any data for current billing cycle.

Re: I did not get my data for April

ShawnC13 — Mon, 19 Apr 2021 04:28:34 GMT

@msashakil wrote:
Renewal is 4th of every month. Account says I used all of my data, but I didn't get any data for current billing cycle.

@msashakil, your renewal date will change most months as it is a 30-day cycle, not a monthly date renewal.

Re: I did not get my data for April

Dunkman — Mon, 19 Apr 2021 04:30:42 GMT

@msashakil

The renewal date is every 30 days, so it can't be the same date (ie 4th) every month. It changes a bit each month. So, it has been roughly two weeks into your cycle. Check your data usage history in your self service account.

The PM data tracker is usually fairly accurate. Occasionally, the PM data tracker does not reset upon plan renewal. After checking your usage history, if you feel that this is the case for you, then you can contact moderator to double check and moderator likely can fix the issue for you.

To contact moderator:

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.