topic Re: Locked out in Get Support

Locked out

caste — Thu, 06 Jan 2022 07:33:41 GMT

Hi I am locked out of my account and it is asking me to meet a public mobile agent.

How do I do this?

Re: Locked out

hairbag1 — Fri, 18 Jun 2021 03:37:48 GMT

@caste wrote:
Hi I am locked out of my account and it is asking me to meet a public mobile agent.

How do I do this?

Wait for 60 minutes, then try accessing your self serve account then.

Re: Locked out

computergeek541 — Fri, 18 Jun 2021 03:52:41 GMT

@hairbag1 wrote:
@caste wrote:
Hi I am locked out of my account and it is asking me to meet a public mobile agent.

How do I do this?
Wait for 60 minutes, then try accessing your self serve account then.

I know that website says one hour, but I've found the required wait time to be closer to about 15 mnutes.

@caste

There isn't any way to meet with customer service. All support is provided on this website. If resetting your password doesn't work, you'll need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Locked out

kcolors — Mon, 30 Aug 2021 18:52:11 GMT

Hi,

I have already wait more than 1 hour for my account to become unlocked. I have also tried to change my password to have access to my self serve account and it is impossible to connect.

Please unlock my account.

Thank you.

Re: Locked out

softech — Mon, 30 Aug 2021 18:54:36 GMT

@kcolors if you have waited an hour and tried Forgot Password and no luck. You will have to open ticket with PM CSA to get this resolved.

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

Anonymous — Mon, 30 Aug 2021 18:55:32 GMT

@kcolors

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....